Hotel Assistant Manager

As the Assistant General Manager (AGM), you’ll be a cornerstone of our hotel operations, ensuring an exceptional guest experience while supporting the General Manager. This role oversees front office operations, coordinates with various departments, and resolves guest inquiries with precision and care.

Key Responsibilities

Guest Services:

• Deliver top-notch customer service with a friendly and professional demeanor.
• Address guest inquiries, reservations, and concerns in person or by phone.

Front Office Management:

• Supervise and train the front office team to ensure seamless operations.
• Oversee room allocation and special guest requests.
• Manage cash transactions and maintain accurate records.

Operational Support:

• Collaborate on sales and marketing efforts to maximize occupancy and revenue.
• Proactively resolve guest issues to maintain satisfaction and loyalty.

Administration:

• Ensure accurate hotel charges and verify invoices.
• Keep front office and hotel logbooks updated and organized.

Interdepartmental Coordination:

• Build strong relationships with housekeeping, reservations, and other departments.
• Provide support during high-traffic periods and participate in hotel committees.

Safety and Compliance:

• Follow check-in protocols and report suspicious activities.
• Ensure adherence to brand, city, and state regulations.

Leadership:

• Lead by example to inspire the front office team.
• Take charge in the absence of the General Manager.

Job Type: Full-time

Pay: $43,888.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Experience:

• Hotel management: 1 year (Preferred)
• Hospitality: 1 year (Preferred)

Ability to Commute:

• Fort Wayne, IN 46825 (Preferred)

Ability to Relocate:

• Fort Wayne, IN 46825: Relocate before starting work (Required)

Work Location: In person