Hotel Front Desk

**Must have one year of Hotel Front Desk experience to be considered.

At the Best Western Plus National Sports Center, we believe that our success depends upon the quality of the relationships between our associates and our guests. Regardless of position, each member of our team becomes our ambassador. By attracting the best and brightest from all facets of the hospitality industry. Join the award-winning hotel today!

Here's your schedule:

Monday 7 am - 3 pm
Tuesday 3 pm - 11 pm
Wednesday 3 pm - 11 pm
Sunday 7 am - 3 pm

Here's the job details:

As a Front Desk agent, you’ll be responsible for providing superior customer care to our guests.

Here are some of the responsibilities:

• Promptly provides accurate information regarding availability, accommodation types, transportation to and from hotel, rate, etc.
• Check-in/check-out hotel guests in a timely and professional manner; and process all payments according to established procedures.
• Promotes the Hotel marketing programs.
• Assigns reservations based on guest preferences and availability.
• Answers questions regarding hotel facilities and services, local attractions, directions, etc. Handles complaints in a tactful manner and negotiates resolutions.
• Guiding guests in the Lobby Area.

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 32 – 40 per week

Schedule:

• Day shift
• Evening shift
• Every weekend

Experience:

• Hotel experience: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person