Hotel Front Desk Agent

Job Description

The La Quinta Inn & Suites in Coral Springs is currently seeking to fill an immediate Front Desk opening. Experienced individuals with prior SynXis PMS and prior La Quinta by Wyndham experience will be considered first.

Overview
Assist guests with arrival and departure from hotel, while providing positive guests experiences.

Shifts: 7am-3pm, 3pm-11pm, some swing shifts. We are heading into our busy season here in South Florida and in need of a solid candidate who wants to work alongside some really fun coworkers with a work-hard / play-hard mentality! Supported by an AMAZING company.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to and understand requests, respond with appropriate action and provide accurate information in relation to hotel amenities and local attractions.
• Complete the registration process by inputting and retrieving information from SynXis PMS, confirming pertinent information including number of guests and room rate. Promote Wyndham Rewards brand marketing programs. Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide welcome folders containing room keys and vouchers as appropriate.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record vouchers and other forms of payment. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages into the computer. Retrieve messages and communicate the content to the guest. Retrieve mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check out and ascertain satisfaction. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems.
• Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job related duties as assigned.
• Qualifications
• High school diploma or equivalent required.
• Hotel experience preferred.
• Must be flexible to working days, early mornings, evenings, weekends and holidays.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Paid time off

Schedule:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person