Inside Sales Specialist – Custom Solutions

Department: Sales

Job Status: Full Time

FLSA Status: Exempt

Reports To: VP of Sales .

Amount of Travel Required: 5%

POSITION SUMMARY

The Inside Sales Specialist – Custom Solutions position is tasked with driving substantial growth and development of new business by offering tailored product solutions to a worldwide market. This role will boost revenue through identifying and nurturing new business opportunities and securing projects that meet specific functional requirements with different industry partners. As a crucial team member, the Inside Sales Specialist – Custom Solutions will play an essential role in furthering McDanel's corporate growth objectives.

All work is to be completed in a professional manner consistent with the Mission & Vision Statement/Core Values and policies.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement:

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Functions Statement(s)

· Adhere to company safety protocols and work safely within the established safety program.

· Consistently meet and exceed monthly sales and order targets.

· Employ technical, value-added, and solutions-based business development strategies.

· Engage in technical cross departmental collaboration, specifically with engineering, to communicate customer needs.

· Assist with quoting and estimating new business opportunities.

· Stay informed on industry trends through ongoing market research.

· Deliver product presentations and demonstrations to clients and stakeholders.

· Maintain accurate and current customer records in the company CRM system.

· Implement effective time management and market prioritization strategies.

· Support and promote key marketing strategies and initiatives.

· Prepare and present quarterly territory updates to the Senior Leadership Team (SLT).

· Participate in training programs as required.

· Exhibit behaviors aligned with McDanel’s mission and strategic objectives.

· Uphold ethical practices in all interactions with individuals, organizations, and communities.

· Perform other duties as assigned to support company goals.

Skills & Abilities

Education:

• Bachelor’s degree in Engineering or a related field (preferably Ceramics/Advanced Materials) OR 5–8 years of experience in technical B2B sales within a collaborative team environment.

Experience:

• Proven expertise in technical sales and business development, with a strong focus on teamwork and customer engagement.

Language Skills:

• Proficient in reading, analyzing, and interpreting business publications, professional journals, and technical documents.
• Skilled in drafting reports, business correspondence, and procedural guidelines.
• Experienced in delivering impactful presentations and responding to inquiries from management, employees, and customers.
• Demonstrates effective communication skills, including handling high-pressure or stressful situations professionally.

Computer Skills:

• Proficient in Microsoft Office applications, including Word, Outlook, and Excel.

Competencies

Leadership – Establishes a set of behaviors used to assist others to align collective direction, positively motivates others and is effective in executing strategic plans.

Integrity – Do the right thing. Interacting with others in a way that gives them confidence in one’s intentions and those of the company.

Engagement – Using appropriate interpersonal and influence styles and methods to help reach goals while considering the needs and potential contributions of others.

Initiating Action – Taking prompt action to achieve goals/objectives beyond what is required; being proactive.

Civility – Treat others as you would like to be treated, with dignity and respect; remember to welcome new employees, you were new at one time too, communication with others should be positive and should never be belittling or hurtful.

Analytics – Possess the ability to collect and analyze information, problem-solve, and make decisions, logical reasoning, critical thinking, communication, research, data analysis and creativity.

Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from difference sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints and probably consequences.

Managing Conflict – Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people.

Communicate – Effectively listen, speak, observe, and empathize. Understand the differences in how to communicate through face-to-face interactions, phone conversations and digital communications.

Physical Demands

Lift/Carry

· 10 lbs or less: C (Constantly – More than 66% of the time)

· 11–20 lbs: O (Occasionally – Up to 33% of the time)

· 21–50 lbs: O (Occasionally – Up to 33% of the time)

· 51–100 lbs: N (Not Applicable)

· Over 100 lbs: N (Not Applicable)

Push/Pull

· 12 lbs or less: C (Constantly – More than 66% of the time)

· 13–25 lbs: F (Frequently – 33%–66% of the time)

· 26–40 lbs: O (Occasionally – Up to 33% of the time)

· 41–100 lbs: N (Not Applicable)

WORK ENVIRONMENT: Office Enviroment

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type: Full-time

Pay: $87,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Morning shift

Supplemental Pay:

• Commission pay

Experience:

• Customer service: 5 years (Preferred)

Ability to Commute:

• San Diego, CA 92121 (Preferred)

Ability to Relocate:

• San Diego, CA 92121: Relocate before starting work (Required)

Work Location: In person