International Education Manager

Located in Morrow, Georgia, Clayton State University is roughly 15 miles southeast of downtown Atlanta. The university offers employees an adaptable, collaborative environment that fosters professional and personal development.

The university is committed to having a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Clayton State offers multiple certificates, Associate's, Bachelor's, and Master's Degree programs, which currently enroll over 5,500 students in challenging campus and online courses.

Clayton State's main campus is situated on 214 beautiful acres in a lakeside setting just minutes from downtown Atlanta, making access to the vibrant metropolitan area swift. The Atlanta-Journal Constitution has named the university a Top Workplace in Atlanta for six consecutive years. The Chronicle of Higher Education also named Clayton State one of 79 higher education institutions across the nation in its list of 2017 Great Colleges to Work For.

Clayton State University seeks someone to serve in the role of International Education Manager. This position is responsible for leading the development and implementation of strategic enrollment and student success initiatives for international students. The International Education Manager manages day-to-day operations of incoming and outgoing exchange and support services and conducts F-1 student and immigration advisement.

International Student Support - 60%

• Serve as a Primary Designated School Official (PDSO) and primary campus contact for exchange partner institutions and 3rd party providers.
• Assist with processing SEVIS related applications and requests from students, reviewing, updating, and maintaining student records, and issuing immigration documents.
• Develop and implement international student orientation including presenting on maintaining F-1 status, exchange advising, enrolling students in classes, etc., in collaboration with other campus partners.
• Plan and implement comprehensive support services for international students
• Offer first-level advisement on programs for exchange students on F-1 visa regulations and benefits while maintaining SEVIS compliance and services available to all students; refer them to specialized advising and support resources.
• Serve and provide guidance to international students on various standard issues impacting them, such as personal, financial needs, academic issues, health insurance and health care, travel, employment, CPT, OPT, etc.
• Coordinate exchange programs and workshops that promote the success and retention of the exchange student population including collecting, analyzing assessment data, and preparing reports.
• Develop appropriate program outcomes to track effectiveness of outcomes.
• Serve as the University liaison for International Communications and Marketing initiatives (external and internal) as well as create and/or update marketing/communication material including but not limited to: website, social media, brochures and program information annually.
• Assess current processes and make recommendations to update and streamline International Student Services (ISS) processes.
• Serve as university¿s liaison for USG System Council on International Education (SCIE).

International Education Programming - 25%

• Plan and implement comprehensive outreach and community building programming for incoming and continuing international students.
• Develop engaging and creative programming including student check-ins, workshops and seminars.
• Collaborate with various units to ensure accurate information is available to students.
• Conduct outreach to campus departments to inform and educate on international student policies/procedures.
• Coordinates the annual International Education Week programming and any major international events or speakers.

Collaborate with University Partners - 10%

• Collaborate with Enrollment Management to develop student recruitment plan and assist with exchange processes including but not limited to: application reviews, course enrollment and verification, documentation monitoring, etc.
• Collaborate with other study abroad staff members to support study abroad programs, develop student academic recruitment plan, liaise with study abroad alumni, and maintain partnerships with exchange partner institutions and third-party providers.
• Collaborate with Office of New Student Programs to provide targeted orientation activities to international students.
• Collaborate with Center for Academic Success to provide targeted programming and outreach for international students.
• Collaborate with Center for Advising & Retention to develop targeted advisement timelines for international students and monitor international student progress each term to ensure compliance.
• Serve on University committees.

Other duties as assigned - 5%

This individual must be organized, detailed, and able to multi-task and work in a constantly changing environment. This role requires prioritizing and managing several projects simultaneously and successfully, including but not limited to: the student application, advising, arrival, and returning processes, adhering to best practices and assist faculty with study abroad processing. Must have excellent communication skills and ability to work with individuals from various backgrounds.

Ideal candidates will have increasingly responsible experience in providing international student services and prior experience in the field of international education. A combination of education and relevant experience from which comparable knowledge is demonstrated may also be considered.

Bachelor's degree with minimum 3 years of Higher Education experience or Master's degree required

• Knowledge of student information systems (for example, BANNER) is preferred.
• Ability to maintain confidentiality.
• Consistently exhibit engaging customer service.
• Knowledge of the use of best practices to support persistence and retention efforts across various student populations.
• Intermediate-level use of Microsoft EXCEL to manipulate and report data.
• Excellent interpersonal, oral, and written communication skills.
• Excellent organization and time management skills.
• Must be flexible and be able to prioritize and function independently with minimal supervision.
• Must be able to work cooperatively and diplomatically with superiors, peers, students, external constituents, and individuals from various cultures.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Clayton State University will have a positive impact on the State of Georgia and beyond by serving students and the community through broadening access to high-quality education and advancing workforce development. Our statement of core values is adaptability, collaboration, excellence, integrity, and people-centered. Each Clayton State University community member is responsible for demonstrating and upholding these standards. More details on Clayton State's Statement of Core Values and Code of Conduct can be found online at https://www.clayton.edu/strategic-plan/mission-vision-values and https://www.clayton.edu/human-resources/current-employees/resources-policies

Offers of employment are contingent upon completion of a background investigation, including a criminal background check demonstrating eligibility for employment with Clayton State University, as determined by Clayton State University in its sole discretion, confirmation of the credentials and employment history reflected in application materials and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug and alcohol screening. Candidate must disclose potential, actual, or apparent conflicts of interest in compliance.

Offers are made expressly subject to the applicable federal and state laws, statutes, rules, and regulations of this institution and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy, please contact the Clayton State University Office of Human Resources at (678) 466-4230. For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at (678) 466-5445.

Clayton State University is an equal employment, equal access, and equal educational opportunity and affirmative action institution. It is the policy of the University to recruit, hire, train, promote, and educate persons without regard to race, color, national or ethnical origin, age, disability, gender, religion, sexual orientation, gender identity, or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, AREA, ADA, E.O. 11246, and Rev. Proc. 75-50). Clayton State University is an Affirmative Action/Equal Opportunity Institution. For questions or more detailed information regarding this policy, please contact the Clayton State University Office of Human Resources at (678) 466-4230. For individuals requiring disability-related accommodations for participation in any event or to obtain print materials in an alternative format, please contact the Disability Resource Center at (678) 466-5445.