Key Account Manager

As a leading provider of AI-powered extended managed detection and response (MXDR) services, Ontinue is on a mission to be the most trusted, 24/7, always-on security partner that empowers customers to embrace the future by using AI to operate more strategically, at scale, and with less risk. We believe that the combination of AI and human expertise is essential for delivering effective managed security that is tailored to a customer’s unique environment, operational constraints, and risks.

Our MXDR service combines powerful proprietary AI with a one-of-a-kind collaboration model to continuously build a deep understanding of our customers’ environments, informing how we prevent, detect, and respond to threats. Our unrivaled Microsoft expertise allows customers to achieve these outcomes with the Microsoft Security tools they already own. The result is highly localized managed protection that empowers security teams to be faster, smarter, and more cost efficient than ever before.

Continuous protection. AI-powered Nonstop SecOps. That’s Ontinue.

Job Description:

We are seeking a dynamic and results-oriented Key Account Manager to join our team. This role is critical to our growth strategy and involves managing and nurturing key client relationships, driving customer satisfaction, and expanding our footprint within existing accounts. The ideal candidate will have a strong background in sales, account management, and a deep understanding of Microsoft security solutions.

Key Responsibilities:

Account Management:

• Serve as the primary point of contact for key accounts, ensuring a high level of customer satisfaction and retention.
• Develop and maintain strong, long-lasting client relationships through regular communication and strategic partnership.
• Identify opportunities for upselling and cross-selling Ontinue's SOC and MXDR services.
• skills in running / organizing service reviews and QBRs

Sales and Business Development:

• Achieve sales targets and growth objectives by identifying and pursuing new business opportunities within existing accounts.
• Collaborate with the sales and marketing teams to develop and execute account-specific strategies and campaigns.
• Prepare and deliver compelling presentations and proposals to showcase the value of Ontinue's offerings.

Customer Success:

• Understand clients' business needs and security requirements to tailor Ontinue's services to meet their specific needs.
• Work closely with the delivery team to ensure smooth onboarding and ongoing service delivery.
• Proactively identify and resolve any issues or challenges that may arise, ensuring a positive customer experience.
• cross collaboration with cyber advisor to solve technical requirements and problems for customers and find solutions

Market and Product Expertise:

• Maintain a deep understanding of Ontinue's SOC and MXDR services, as well as Microsoft security solutions.
• Stay informed about industry trends, competitive landscape, and emerging technologies to provide clients with relevant insights and recommendations.
• Act as a trusted advisor to clients, providing guidance on best practices and leveraging Ontinue's expertise to enhance their security posture.

Nice to haves:

• Strong understanding of Microsoft security solutions, including but not limited to Microsoft Defender, Sentinel, and Azure security services.

What we offer:

We have been recognized as a top place to work! In addition to a competitive salary, we also offer great benefits including 28 days off a year, an annual subscription to headspace, recognition awards, anniversary rewards, a monthly phone allowance and access to management and Microsoft training.

Come as you are! We search for amazing people of diverse backgrounds, experiences, abilities, and perspectives. Ontinue welcomes and encourages diversity in the workplace regardless of race, gender, religion, age, sexual orientation, disability, or veteran status.

Next Steps:

If you have the skills and experience required and feel that Ontinue is a place you can belong, we would love to get to know you better! Please drop an application to this role and our talent acquisition manager will be in touch to discuss further.

Learn more: www.ontinue.com.