Key Account Support Specialist

Four Hands is the leading global designer and wholesaler of lifestyle home furnishings. We provide an elevated feel to the distinct pieces we design by blending styles, materials, and textures from all around the world.

We design, manufacture, and distribute our products, supporting the growing needs of large retail chains, e-commerce businesses, independent regional stores, and interior designers. Four Hands has received numerous accolades, including ranking in the Inc. 5000 list 14 times and being named one of Austin’s Top Workplaces for 4 years—achievements made possible by our dedicated employees.

We’re on the lookout for a dynamic Key Account Support Specialist to join our Sales Operations team and take on a vital role in cultivating and expanding our top-tier client relationships. You’ll work closely with Account Executives and collaborate with various internal teams to deliver exceptional service and drive our success forward.### In This Role

• Partner with National Account Executives to understand customer insights in order to maximize results from key clients
• Elevate the customer experience to provide world-class customer service by addressing concerns and resolving issues in a timely manner, as well as anticipating client's needs, implementing improvements, and identifying trends for future business
• Support seamless implementation of new products by creating presentations, training materials, and outlining product information
• Generate and present ad-hoc reports for Account Executives to drive key sales initiatives
• Foster effective communication and collaboration across Sales, Logistics, Warehouse, Art Studio, and other internal stakeholders to streamline processes
• Uphold our Core Values and be a valuable member of the Four Hands team
• Other duties as assigned by Management

The Ideal Person

• Bachelor's Degree required
• 3+ years of experience in a customer facing or customer support role
• Salesforce experience strongly preferred
• Advanced proficiency in Microsoft Excel (vlookup and pivot table experience)
• Excellent organizational skills and the ability to multitask effectively in a fast-paced environment
• A friendly and collaborative demeanor, with the ability to work well in a team environment
• Strong decision-making skills and the ability to work independently
• Ability to work in an international environment with diverse teams and customers
• Active and engaged listener, with the ability to clearly and concisely communicate with various audiences

Benefits

Our employees are the heart of our company, their professional and personal well-being in and out of the office is what we care about the most. What we offer:* People First Culture – Flexible workspace, summer Friday hours, fully stocked kitchen, social outings & more! * Career Development * Tuition Assistance Program * FTO Policy with a paid day off on your Birthday * Free comprehensive Employee Health Care Benefits (Health/Dental/Vision) and 401(k) + match * Paid parental leave for both Moms and Dads!

About Four Hands

Four Hands manufactures and distributes home furnishing products, serving as design leader for some of the most highly regarded home and lifestyle brands, and selling our portfolio through online platforms and retailers nationwide. We are an award-winning company that has proven to be a disruptor business, challenging the status quo of the furniture industry through our groundbreaking approaches. With a vision to furnish the entire home, we introduce more than 2,000 styles annually across bedroom, living, dining, outdoor, office, and more. Our product development team has established a cohesive, elevated design aesthetic and consistently introduces products that deliver thoughtful style, livability, and endless inspiration.

While pursuing sustainable growth, Four Hands has anticipated industry trends, such as preparing for the rise of e-commerce by investing in marketing assets, drop-ship programs, and technology, capitalizing on the growing interest of the interior design community to work directly with the company. Four Hands has also built strong relationships with diversified global vendors to ensure consistent product availability and quality.

Four Hands employs a growing team of nearly 700 staff and maintains an expansive corporate headquarters and distribution centers in Austin, TX; showrooms in High Point, NC, and Las Vegas, NV; offices in China, India, Indonesia, Mexico, and Vietnam.

Four Hands is an Equal Opportunity Employer. Four Hands recruits qualified applicants and advances in employment its employees without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law.

For more details, please visit us at www.fourhands.com.