Lead Digital Product Manager - Zelle

About this role:

Wells Fargo is seeking a Lead Digital Product Manager within the Consumer, Small & Business Banking (CSBB) Payments Group. This new role will report directly to the Pay-a-Person Product Management Director. This individual will be responsible for enhancing our data-driven strategy to illustrate how key initiatives will drive Objectives and Key Results (OKRs) and ensure traceability throughout the product development lifecycle. This role will also be responsible for creating and delivering key content, supporting the team within internal business routines, and driving strong business discipline focused on customer priorities.

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It's about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you're supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces "to grow your career" in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role you will:

• Gather data and organize information about a specific problem/question, analyze data and come up with meaningful insights.
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations.
• Create clear and compelling presentations with exceptional strategic "storytelling" skills.
• Develop and implement a comprehensive program and project plans, keep stakeholders informed and engaged throughout the process.
• Establish metrics and mechanisms to monitor product progress and inform product roadmaps
• Make decisions in highly complex and multifaceted situations requiring solid understanding of the Zelle, Bill Pay, and Direct Pay products, facilitate decision making and issue resolution, and support implementation of developed solutions and plans.
• Work with data and technology teams to build out sustainable and scalable reporting and analytics capability.
• Manage internal business, team management, and partner business routines
• Perform market research related to development and testing of services and products
• Influence companywide efforts to align and coordinate distribution channels, systems requirements, product introduction, marketing, training, and ongoing product and service management
• Collaborate with and influence stakeholders, subject matter experts, project managers, and experienced leaders

Required Qualifications:

• 5+ years of digital product management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 3+ years of experience with/within a financial services organization
• Background and experience with Zelle or other payment capabilities
• Expert verbal, written and presentation skills; must be able to effectively communicate and broker agreements amongst diverse, differing, competing, and/or conflicting perspectives/priorities
• Strong Analytical skills with high attention to detail and accuracy
• Strong understanding of emerging payments trends and payment rails
• Proven ability to influence, educate and advocate for an idea or vision and gain alignment.
• Ability to visualize, articulate, and solve problems.
• Comfortable working with a wide variety of corporate executives, channels, marketing, operations, and other business partners
• Exceptional organization, coordination, and time management skills
• High degree of comfort with data, analysis, metrics, and financials to identify opportunities or understand problems.

Job Expectations:

• This position offers a hybrid work schedule.
• Ability to travel up to 10% of time

This position is not eligible for Visa sponsorship.

Posting Locations:

• 401 S Tryon St - Charlotte, North Carolina 28202
• 550 S 4th St - Minneapolis, Minnesota 55415
• 11601 N Black Canyon Hwy - Phoenix, Arizona 85029
• 333 Market St - San Francisco, California 94105
• 150 E 42nd St - New York City, New York 10017
• 3075 Loyalty Cir - Columbus, Ohio 43219

Required locations listed above.

Salary range is determined by location of the job. May be considered for a discretionary bonus.

Please note: Job posting may come down early due to volume of applicants.

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$96,600.00 - $206,100.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
26 Dec 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.