The Car Park, LLC
Lead Valet 90150
LOCATION
Various locations across the United States
QUALIFICATIONS
High school diploma or equivalent, minimum 2 years of experience as a valet attendant with 1 year in a supervisory role, valid driver's license with a clean driving record, proficiency in driving manual and automatic vehicles, strong organizational and communication skills.
RESPONSIBILITIES
Oversee valet operations, manage and train valet staff, ensure exceptional customer service, coordinate vehicle parking, maintain cleanliness of the valet area, conduct safety checks, handle customer inquiries and complaints, prepare schedules, and maintain accurate records.
INDUSTRY
Parking and Transportation Services
SHORT DESCRIPTION
The Lead Valet supervises valet operations to ensure high levels of customer service and efficient vehicle management, acting as the main point of contact for customers and team members while ensuring compliance with company policies and safety standards.
WHO WE ARE
Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a community of professionals that place a high emphasis on integrity, trust, and a collaborative environment where understanding each other plays a significant role in positively impacting company culture. We have a deep professional commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression, and dare we say it, a lot of fun.
The Car Park is a rapidly growing parking and transportation company that operates more than 500 locations within our portfolio across the United States. We have the superior ability to leverage the power of cutting-edge technology, supply legendary customer service, and provide best-in-class practices to our clients continuously. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities. Come meet us and you be the judge.
WHO WE NEED
The Lead Valet oversees valet operations, ensuring the highest level of customer service, efficient vehicle management, and smooth day-to-day operations. This role acts as the primary point of contact for customers and team members, provides leadership to valet staff, and ensures compliance with safety and operational standards.
Supervise and manage a team of valet attendants.
Assign daily tasks and parking assignments to team members.
Train new and existing staff on valet procedures, customer service, and safety protocols.
Conduct regular performance evaluations and provide feedback to team members.
Greet guests upon arrival and departure with professionalism and courtesy.
Address customer inquiries, concerns, or complaints promptly and effectively.
Ensure all customer interactions reflect a positive and welcoming experience.
Coordinate vehicle parking and retrieval to ensure efficient traffic flow.
Oversee the secure handling of keys and accurate record-keeping of parked vehicles.
Monitor and maintain the cleanliness and organization of the valet area.
Ensure valet operations adhere to company policies and local traffic regulations.
Conduct safety checks and enforce compliance with workplace safety standards.
Handle emergency situations, such as accidents or vehicle issues, professionally and promptly.
Prepare schedules and ensure adequate staffing levels during peak hours.
Maintain accurate records of valet tickets, customer information, and team attendance.
Report any incidents, damages, or operational issues to management.
IDEAL CANDIDATE SKILLS
Ability to operate both manual and automatic transmission vehicles
Leadership and team management.
Exceptional customer service skills.
Attention to detail and problem-solving abilities.
Time management and adaptability.
Professional demeanor and appearance.
MINIMUM REQUIRED QUALIFICATIONS
High school diploma or equivalent.
Minimum of 2 years of experience as a valet attendant, with 1 year in a supervisory or leadership role.
Valid drivers license with a clean driving record.
Proficiency in driving both manual and automatic transmission vehicles.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Ability to work under pressure in a fast-paced environment.
BENEFITS WE OFFER
18 days of Recharging your Battery (PTO)
Paid Parental Leave
Volunteer Time Off (VTO)
Paid holidays
Bereavement
Medical, Dental, Vision
Flexible and health spending accounts
Short term disability
Critical illness and accident benefits
Life insurance, tuition reimbursement
401(k) and more are available to eligible Team Members
Theres also the opportunity to work with a genuinely awesome team of co-workers
Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. Thats not marketing lingo, its the truth. Come meet us and you be the judge.
***Equal Employment Opportunity
#TCP123
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