Leasing Agent

Job Description Leasing Agent

Leasing Agent San Antonio, TX

• Part-time

Responsible for the leasing, marketing, online marketing, and promotion of positive resident relations of multi-family residential apartments.

Job Responsibilities:

• Greet prospects and qualify by covering all leasing criteria (ask questions; utilize internal systems, completing guest cards and managing communication within CRM, etc.).
• Immediately record all telephone and in-person visits on online system and on appropriate reports.
• Inspect models and available market ready and communicate related service needs to Property Manager.
• Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale.
• Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements.
• Update availability report, collect all documentation and process applications for approvals. (i.e., credit check, rental history, etc.) Submit qualified screened applications to the Property Manager for approval.
• Follow up with applicant with updates regarding application status.
• Ensure apartment is ready for resident to move-in on agreed date.
• Immediately follow-up on prospects that did not close and attempt to close sale again. If unable to help prospect, refer them to sister communities that meet prospects needs.
• Secure new resident signature(s) on appropriate paperwork prior to move-in. Complete new resident orientation.
• Assist in monitoring renewals. Distribute and follow-up on renewal notices.
• Monitor advertising effectiveness. Gather information about market comps in the area and provide to Property Manager for accurate market analysis.
• Represent the company in a professional manner at all the times and have a positive can-do attitude.

Administrative

• Accept rental payments and give them immediately to Assistant Property Manager/Property Manager.
• Type lease and complete appropriate paperwork and input information into property software accurately and on a timely basis. Review with the Property Manager prior to obtaining signatures.
• Maintain current resident files.
• Maintain and record daily inspections for the community.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits. Listen to resident requests, concerns, and comments.
• Quickly complete maintenance service request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Maintain open communication with Property Manager and Maintenance Supervisor.
• Contribute to cleanliness and curb appeal of the community on continuing basis.
• Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.

Neighborhood Marketing

• Participate in outreach marketing activities on a regular basis to obtain prospective residents.
• Advise residents of referral concessions (if permitted).
• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
• Distribute newsletters, pamphlets, flyers, etc.
• Conduct market surveys and shop competitive communities.

Essential Job Functions:

• Fair Housing knowledge.
• Demonstrate an ability to support and contribute to community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• One (1) years experience relevant leasing, customer service preferred.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Core Values:

In order to achieve success, candidate must embrace certain core principles and values.

• Honesty
• Integrity
• Competence
• Tenacity & Enthusiasm
• Creativity
• Professionalism
• Drive

Safety Responsibilities:

• Learn and ensure compliance with all company, local, state, and federal safety rules.
• Ensures that unsafe conditions are corrected in a timely manner.

Additional Requirements:

Attendance is an imperative job function.