Leasing And Marketing Specialist

Compass Real Estate Management is a family-owned property management company based in Eau Claire, Wisconsin. Currently Compass manages just shy of 800 residential apartment units located in Eau Claire. We strive to exceed the expectations of all our residents.

Title: Leasing and Marketing Specialist

Department: Leasing Office

Reports To: Property Managers & Director of Operations

Summary of Position

The Leasing and Marketing Specialist is the first point of contact for our current and prospective residents. Their primary duties will be to greet residents, professionally intercept and respond to all communications of our communities and assist in the daily operations of the leasing office. The Leasing and Marketing Specialist is a customer service focused position that should strive to make the residents feel welcome and comfortable in their community.

Our ideal candidate would be: A team player who is eager to learn, energetic, good at multi-tasking, willing to travel between local properties, able to deliver notices and help create the best first impression for our prospective and current residents, be comfortable answering the phone and be a positive addition to our fabulous team.

Responsibilities & Duties

Prospect Relations

­ Receive all incoming calls from prospects about availability, applications, and company policies

­ Respond to prospective residents in AppFolio Guest Cards

­ Email prospects apartment links, resident selection criteria, pet applications, etc.

­ Prepare and send rental verification requests to property management companies

­ Prepare applications and assist with application verification

­ Maintain discretion of prospect’s private information including income, credit, state records, etc.

­ Email Welcome Letters once applicants are approved

­ Schedule and fulfill apartment showings at all 14 properties

Resident Relations

­ Monitor resident relations and communicate consistent problems to supervisor

­ Help the Property Manager in establishing rental rates by conducting market surveys

­ Notify residents of relevant events, requests, or issues that concern their apartment

­ Maintain discretion of resident’s personal lives inside and outside of the office

­ Track renter’s insurance on AppFolio’s Dashboard and requests proof of insurance from residents

­ Monitor and assist with social media management

Administration

­ Enter work orders and confirm completion with Maintenance Coordinator when necessary

­ Monitor key management system for 500+ apartment homes

­ Assist current residents with various issues that may arise

­ Maintain filing systems for management office

­ Assists Property Manager in preparation of weekly reports, resident communications, move-out, market surveys and other items as needed

­ Accomplishes organization goals by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.

­ Contact vendors with expired insurance and obtain updated copies for our records

­ Prepare end of year tax documents for each resident, per request

Qualifications & Education Requirements

× Familiarity with applicable local, state, and federal laws and regulations (Preferred)

× Previous experience in a professional office setting (Preferred)

× High school diploma, GED, or equivalent (Required)

× Bachelor’s Degree or equivalent experience (Preferred)

× Knowledge in all Fair Housing Laws and procedures (Preferred)

× 1-2 years’ experience in real estate or sales (Preferred)

Skills & Abilities

× Proficient in Microsoft Office (Word, Excel & Outlook) (Preferred)

× Previous experience in navigating CRM tools (AppFolio) (Preferred)

× Excellent written and oral communication

× Ability to sit, stand, walk, crouch, kneel, twist, climb stairs, and reach above head on regular basis

× Great Listener

× Ability to handle difficult situations

× Problem Solver

× Multi-Task in a fast-paced environment

× High level of organization and attention to detail

Company Perks & Benefits

× Consistent full time work schedule (Monday-Friday 7:45am-4pm)

× Rent discount

× Paid vacation after 1 year of service

× 7 paid holidays, with 3 additional floating holidays after 90 days

× One week of sick pay after 90 days

× Competitive base salary

× Medical Insurance (70% premium paid by employer for employee)

× Dental Insurance (70% premium paid by employer for employee)

× Vision Insurance

× Life Insurance (100% employer paid)

× Short- & Long-Term Disability (100% employer paid)

× Employee Assistance Program through United Health Care

× Employee Financial Resource Program through North Point Advisor Group

× 401K with Generous Employer Match (up to 6%)

× In office coffee and espresso bar

× Paid on the job training available

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No on call
• No weekends
• Weekends & holidays off

Work Location: In person