Leasing And Marketing Specialist

Job Scope:

The Leasing and Marketing Specialist is accountable for the leasing and marketing operations. The purpose of the Leasing and Marketing Specialist is to effectively manage and convert community leads to prospects and ultimately a resident for an assigned community. The ideal candidate will be caring and have a take pride attitude about making peoples day better. You value connections and engaging in meaningful conversations. Your genuine desire to make people feel at home makes you a natural at understanding their needs in the next home.

These objectives will include maximizing the leasing experience during the initial inquiry process, to schedule the tour, and securing their new home. This on-site position reports directly to the Community Manager or Resident Manager and will be subject to working weekends and a variable schedule based on the prospective resident needs and business needs.

Duties and Responsibilities:

• Maintains expert knowledge about the assigned community and its benefits
• Maintains appropriate knowledge about the neighborhood and surrounding community
• Maintains accurate leasing and property records, including but not limited keeping the CRM current and following up per best practices.
• Cultivates a positive customer service culture.
• Guiding and collaborating with the leasing team to ensure reputation management, social media presences, website, and ILS engagements are up to date and meeting benchmarks and goals of the business.
• Conducts physical property inspections to ensure tour path, apartments, and curb appeal meets best practices.
• Converting community leads to prospects by providing helpful and knowledgeable information about the community and neighborhood.
• Assist the Resident manager and service teams through problem resolution experiences with a primary focus to deliver an exceptional move in experience
• Assist and participate in leasing and resident engagement events.
• Conduct informative and personalized tours of the apartment community (as needed) that result in new leases.
• Work with future resident during their application process, and upon approval from the Resident or Community Manager, complete lease file according to best practices.
• Conduct informative and personalized renewal meetings to understand the current and future needs of the resident during the renewal cycle that will result in renewal leases. And then prepares the renewal lease package according to our best practices
• Reports all liability and property incidents to the Community Manager and or Resident Manager immediately; ensures all appropriate incident reports are filed according to best practices.
• Conduct all business in accordance with the Companys policies and procedures, the Fair Housing Acts, Ordinances and Statutes, the Americans with Disabilities Act, and all other laws pertaining to the occupancy standards and established criteria.
• And any other duties as assigned.

Skills and Qualifications:

• Must have background in customer service, sales, leasing, marketing or hospitality experience, and successful track record of accomplishment.
• Must have or obtain within 120 days of hire a leasing license or brokers license as required by license law.
• Knowledge of landlord tenant laws
• Excellent attention to detail and organizational skills
• Personable, energetic with a strong desire to help and service the consumer.
• Strong computer skills, including knowledge of Yardi, Microsoft Office 365 (Excel, PowerPoint, Word, and Teams)