Leasing Manager

Disrupt is a multifamily private equity and property management firm focused on providing investors with strong and safe returns through real estate syndications. Disrupt was founded in 2017 and was born from a desire to create safe, quality housing through strategic upgrades, hands-on customer service-oriented management and targeted acquisitions in growing markets. Having both of our managing partners come from IT backgrounds, Disrupt incorporates technology at every level of their business from acquisitions and underwriting to the closing process and asset management, which has helped them meet and exceed projected investor returns.

We are a fast-growing multi-family property management company looking for an experienced Leasing Manager to join our team!

Job Summary: The role of a Disrupt Management Leasing Manager requires high energy, a strong desire to make a real difference in peoples lives and a commitment to anticipate and exceed the expectations of our residents and customers. This diverse role combines sales, customer service and marketing to lease apartment homes and build excellent relationships with guests and residents. The ideal employee will be proactive in anticipating and exceeding expectations in all areas of the Leasing role. Leasing Manager will be responsible for overseeing the leasing process of apartments.

Essential Duties & Responsibilities:

• Successfully lease apartments and provide excellent customer services to prospects.
• Maintain thorough product knowledge of the property, sister properties and competitors.
• Assist manager in developing and implementing effective marketing strategies to increase property traffic and internet leads. Responsible for generating qualified traffic, by way of call backs, direct email, business outreach, and other lead generation activities as necessary.
• Excellent phone etiquette (speaks clearly and concisely).
• Convert phone calls to appointments/tours, property tours to leases and internet leads to tours and/or leases.
• Ensure guest cards are complete, entered in the property management software, and follow up procedures are completed for every prospect.
• Ensure leasing office, tour path, vacant apartments, amenities, and general curb appeal of community is pleasing to all 5 senses and is impeccably clean, if necessary, spot clean to maintain the high standard of which Disrupt Management is synonymous with.
• Conduct weekly remote outreach marketing with preferred employers to promote the site and Disrupt Management, establishing a favorable referral relationship. Disrupt Management does not accept locator/realtor solicitation. No locator/realtor commissions will be paid out.
• Coordinator with the Marketing Manager to maintain, website and advertising platforms display correct information as well as online internet marketing, effectively track traffic, and respond to internet leads.
• Manage and resolve resident concerns when possible.
• Monitor outstanding work orders and constantly communicate with maintenance staff to insure 24-hour guarantee.
• Plan, organize, and conduct resident functions as needed and as directed by Property Manager.
• Complete market survey as directed by Property Manager.
• Manage resident deliverys, packages, and services. Assist residents with retrieving packages, dry cleaning, and other deliveries.
• Accurately prepare and be thoroughly knowledgeable with all lease-related paperwork, from the application process through move out. This includes processing applications, preparing move in information, lease files, renewal letters and renewal leases, maintaining stock of brochures, completing move out requests, and any other forms utilized as they relate to leasing and resident relations.
• General clerical assistance including but not limited to answering phones, taking messages, managing the facilities/work orders in the property management software, filing, and ordering office supplies.
• Follow up on work orders and services to ensure resident satisfaction.
• Complete leasing reports as required.
• Meet closing and telephone conversions ratio goals.
• Other duties as assigned by the manager and or regional

Skills and Qualifications:

• Proven work experience as leasing agent/manager
• Working knowledge of real estate law and leasing practices
• Up to date with property market status
• MS Office familiarity
• Excellent communication and negotiation skills
• Customer service oriented
• BS degree in real estate or similar (preferred)
• Bi-lingual (preferred)