Legal Sales/ Intake Manager

Legal Sales/Intake Manager

Legal Sales/ Intake Manager Position Available: Become a Pillar of Support in Our Mission to Empower and Advocate for Immigrants

Join Our Cause:

Are you a driven, experienced legal professional with a passion for helping immigrants navigate their path to a better life? Do you thrive in client-facing roles and excel at converting prospects into satisfied clients? Are you ready for a career where your dedication and skills are genuinely valued?

New Frontier Immigration Law is looking for a Legal Sales/Intake Manager who is not only committed to supporting immigrants but is also energized by leading client acquisition and intake processes. If you're a seasoned expert in client consultations, intake management, and have a strong drive to meet goals while ensuring a seamless experience for clients, we want you on our team.

Who We Are:

We're a dynamic, fun, and dedicated team, striving for excellence in every task. Our firm uses the law creatively to advocate for historically disadvantaged individuals, focusing on overcoming legal barriers and achieving justice for our clients. We pride ourselves on our innovative approach and our commitment to making a tangible difference in the lives of immigrants.

Are you a fierce, experienced immigration Paralegal who loves serving immigrants? Are you the go-to for waivers, a compelling cover letter drafter, and the one person clients always want to talk to? Are you looking for an opportunity to be truly valued and appreciated by your employer?

If you answered yes to the above, we invite you to L.I.V.E. your passion with us as our Rockstar Paralegal! Please read this ad and if it resonates with you, that is a good indication that you may be our perfect candidate. If you don’t love everything in this ad, please don’t apply—you deserve to spend your working hours at a company that makes you feel completely alive; don’t settle!

Our core values of helping people L.I.V.E. are present in all we do; here is a short video explaining our values, and below is a demonstration of how our values play a part in this job. https://www.youtube.com/watch?v=1F9N0RSflag

Live. We are a growing law firm with a passion for serving immigrants; we do family-based immigration and removal defense; we do not do any business/employer-based immigration, student visas, or tourist visas. We are looking for an organized, passionate paralegal who likes to work hard by helping our incredible clients truly live, and in exchange, that paralegal knows s/he will feel immeasurably fulfilled in his or her life.

Innovative. We are innovative, not only in the ways we serve our clients but in the way we have built our team and the way we support them through the ups and downs of immigration practice. To that end, we know what we’re looking for—and we know our ideal candidate does too! —and that’s someone who is creative, strategic, and passionate. If, however, if you’re just looking for a J.O.B.—a place where you can show up every day and get a paycheck—this isn’t the place for you. We are doing life-changing work and want someone who believes that his or her life’s work is meant for this cause! Every member of our 40+ member team sees solutions and opportunities where other firms see problems; we see human lives where other firms see a case number. We are true believers.

Vested. We are vested in the outcome of every case and in the growth of every team member. We believe it is important to create an atmosphere where each team member can be productive and where they can hone their skills, so they are always learning, growing, and improving. Clients are at the core of every successful firm, and it is important to listen to what they want so we can meet their needs while giving them an incredible customer experience that creates raving fans. That is why employees and our clients and the experience they have working with us are critical to everything we do.

Excellence. We believe each member of the team holds themselves and their teammates accountable so that excellence is always present. We also find that communication and camaraderie in a fast-paced business that has fun and celebrates growth, and successes make it a place worth working. And while we are a fun, vibrant team, we also believe in Systems and Key Performance Indicators, so that we know we are always working in a streamlined fashion and driving results. We expect greatness and are willing to help you get there, but we will also be just as honest in our quarterly reviews if you are not reaching the expectations that have been set. We want our team to know if they are getting an A, or if they are falling short and how they can get up to the A+ status. If you don’t thrive on honing your skills and learning new ways, then this likely is not the right job for you. From our Receptionist to our CEO, every person on our team is growing every month.

If anything in this ad made you want to run for the hills, then you really shouldn’t apply. But if you know that you are the best of the best, that you love what you do and you want to be on this mission with us, please apply!

Position Overview

The Legal Sales/Intake Manager is responsible for leading the firm's client acquisition efforts and managing the intake process, ensuring maximum conversion of prospects into retained clients while maintaining high standards of client service and compliance.

Key Responsibilities

Sales Leadership & Business Development

• Drive new client acquisition through both inbound and outbound sales strategies
• Develop and implement sales strategies to meet or exceed monthly revenue targets
• Manage and optimize the full sales pipeline from lead generation to client retention
• Conduct initial client consultations and qualify potential cases
• Create compelling proposals and fee agreements

Intake Process Management

• Oversee the entire client intake/sales process
• Implement and maintain an efficient intake system that maximizes conversion rates
• Ensure accurate documentation of all client information and case details
• Coordinate with legal teams to properly evaluate and assign cases
• Maintain compliance with all legal and ethical requirements during intake process

Team Management

• Lead, train, and develop a team of intake specialists and sales personnel
• Set individual and team performance goals
• Monitor team performance and provide regular feedback
• Implement best practices for client communication and follow-up
• Conduct regular team meetings and training sessions

Analytics & Reporting

• Track and analyze key performance indicators (KPIs) including:
  • Lead conversion rates
  • Average case value
  • Response time metrics
  • Client acquisition costs
  • Revenue per client
  • Sales pipeline velocity
• Prepare and present regular performance reports to management
• Identify trends and opportunities for process improvement

Required Qualifications

• 5+ years of sales management experience, preferably in legal services
• Proven track record of meeting or exceeding sales targets
• Experience with CRM systems and legal practice management software
• Strong understanding of legal ethics and compliance requirements
• Excellent verbal and written communication skills
• Advanced analytical and problem-solving abilities

Preferred Qualifications

• Experience in legal intake
• Knowledge of legal terminology and procedures
• Background in professional services sales

KPI Targets

• Monthly new client acquisition goals
• Lead-to-client conversion rate minimum of 30%
• Average response time under 15 minutes for new inquiries
• Client satisfaction score of 90% or higher
• Revenue growth targets (monthly/quarterly/annual)
• Team performance metrics achievement

Required Skills

• Strong leadership and team management
• Excellence in consultative selling
• Strategic planning and execution
• Data analysis and reporting
• Client relationship management
• Process optimization
• Time management and prioritization
• Crisis management and problem-solving
• Negotiation and conflict resolution

Working Conditions

• Full-time position with occasional evening/weekend availability for client needs
• Office-based with potential for hybrid work arrangement
• Fast-paced environment requiring multiple priority management
• Travel may be required for networking and business development

Success Metrics

The successful candidate will be evaluated based on:

• Achievement of monthly revenue targets
• Team performance and development
• Process efficiency improvements
• Client satisfaction ratings
• Quality of intake documentation
• Compliance adherence
• Innovation in sales strategies
• Leadership effectiveness

Compensation & Benefits

• Competitive base salary plus performance-based commission structure
• Comprehensive health insurance package
• 401(k) with company match
• Professional development allowance
• Paid time off and holidays
• Performance-based bonuses
• Career advancement opportunities