Ln Concerts, Head Of Restaurant Operations

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

JOB SUMMARY

As Head of Restaurant Operations, you will be responsible for ensuring the growth of all restaurants operational sales across the entire owned and operated enterprise. Restaurant operations range from QSR to full-service environments and oversight includes both front and back of house operations. Continued menu development from both a food and drink perspective maintaining brand standards and staying ahead of trends within the industry. The ideal candidate must be an experienced food and beverage professional within the range of all restaurant styles as well as a strong accounting skills to be driving, controlling and creating budgets.

WHAT THIS ROLE WILL DO

People Management:

• Leads a team of General Managers and Executive Chefs across all concepts and restaurant styles
• Identifies and maintains the best leaders with in each line of business
• Provides continued development of all Senior Restaurant Leadership
• Conducts performance counseling and ensures Discipline/Termination procedures
• Ensure compliance within guidelines of all concepts
• Facilitate proper inter-departmental communication and organization
• Assist and supports General Managers and Executive Chefs in any of their job functions as needed
• Conducts annual performance appraisals of all General Managers and Executive Chefs

Ensuring Optimal Guest Experience

• Maintains brand service standards across each concept
• Maintains all guest service standards
• Review and maintain strong guest insights to monitor their expectation and reviews

Brand Evolvement

• Ensures all marketing focuses on the core of the brand and constantly engaging existing and future diners
• Protects each of the brand marks and how it is represented in market
• Using insights ensures that each brand develops with food and beverage trends

New Venue and Concept Development

• Collaborates with Blueprint Studios to design new restaurants and rebranding of existing spaces
• Aligns with project managers to open new restaurants within budget and timeline
• Partners with HR and Training to hire and educate all team members within the opening timeline

Enhancing Revenue/ Controlling Costs

• Reviews all restaurant food and beverage items to ensure a balance between product quality, value and costs
• Partnesr with IT to install and maintain a POS system that provides a flawless guest experience and a robust back of house operation
• Assists GM in preparation of annual budget/planning process and Quarterly Operating Plans
• Develops strategies to generate and enhance revenue
• Maintains controllable expenses and establishes effective cost control systems – Labor, Operating Supplies, Beverage and Food.

Ensure Environmental Quality and Ambiance

• Ensures atmosphere is conducive to a quality experience (lighting, sound, room temperature, cleanliness, light of sight, table maintenance, VIP seating, etc.)
• Maintains standard operating procedures
• Ensures applicable health and safety requirements are met or exceeded

Essential Personal & Interpersonal Skills

• Capable of maintaining a positive attitude
• Maintains objective view in all circumstances
• Listens empathetically to Management and hourly team members
• Maintains organization and focus
• Takes creative risks to enhance revenue
• Thinks creatively to produce new possibilities in all areas of operations
• Shows respect by considering the rights and dignity of others rather than just self
• Communicates assertively in a non-aggressive, candid manner
• Maintains personal integrity by abiding by and supporting the values and principals of the company

Here is the kind of Restaurant Leader we are looking for:

• Minimum ten years of experience in restaurant operations or similar hospitality sector and management
• Knowledge of ABC and other applicable government department rules and regulations regarding alcoholic beverage sales
• In-depth knowledge of food and beverage trends
• Expertise in determining most profitable products and pricing strategy
• Must be highly organized, deadline-driven and able to multi-task
• Sufficient in problem-solving and able to stay calm and resourceful in high-stress environments
• Excellent written and verbal communication skills, with personable and professional disposition
• Proficiency in POS systems, preferably atVenu, Shift4, Best Ring and Billfold
• Proficiency in Microsoft Office applications
• Travel will be integral to the success of this role and ability to be in venues for at least 50% of the year is a must
• Desire to be creative and think outside the box to maximize revenue

BENEFITS & PERKS - Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

• HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)
• YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days
• WEALTH : 401(k) program with company match, stock reimbursement program
• FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support
• CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment
• OTHERS : Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

**Please note that the compensation information provided is a good faith estimate for this position only and is provided pursuant to the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules. It is estimated based on what a successful Colorado applicant might be paid. It assumes that the successful candidate will be in Colorado or perform the position from Colorado. Similar positions located outside of Colorado will not necessarily receive the same compensation. Live Nation takes into consideration a candidate’s education, training, and experience, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value, including seniority and merit systems, and internal pay alignment when determining the salary level for potential new employees. In compliance with the CO EPEWA, a potential new employee’s salary history will not be used in compensation decisions.