Ln Media & Sponsorship || Director, Team Operations

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com .

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

THE JOB

Live Nation’s in-house Experiential & Events team (LNEx) uses their unrivaled expertise in translating brand business objectives into actionable fan experiences across Live Nation properties from festivals to custom events to global hospitality to venues. LNEx is a full-service solution in concepting, designing, building, and executing bespoke experiences that seamlessly integrate brands into the Live Nation ecosystem. The LNEx team is the get stuff done, turn-problems-into-solutions, make our clients look like the rock stars, driving force within the Live Nation Media & Sponsorship division. We are a collection of resourceful, ambitious, and strategic minded individuals that thrive in an environment full of variables and unknowns.

The LNEx Director of Team Operations is a critical role that reports into the SVP and works closely with team leads. This position is responsible for the effectiveness and rhythm of the LNEx team business, including setting up key processes and metrics and enhancing our culture and organizational health. The LNEx Team Director will provide insight and advice to the SVP around operational excellence, resources and planning, and participate in overall team strategy/growth.

The Team Director will play a key role in keeping LNEx on top of their game. They will be directly involved in ensuring the LNEx team maintains itself as a world class organization, and delivers extraordinary service and value to clients and internal stakeholders.

WHAT THIS ROLE WILL DO

• Manage LNEx team operations, overseeing key team processes and communication, optimizing for agility and impact.

• Maintain key internal relationships within and outside of department, particularly Legal, Finance, identifying and implementing best practices to work across teams.

• Manage team that oversees LNEx staff hiring, payroll, expenses, and vendor contracts.

• Track financial reporting, KPIs, and budget reports, surfacing trends and sharing key data.

• Plan and strategize team meetings and events, including bi-weekly team calls and bi-annual in-person offsites.

• Explore and implement ways for department to innovate and raise industry profile- emerging technology, marketing trends, conference presence, award submissions, trainings, etc.

• Work with internal Safety & Security teams to ensure participation in corporate safety training and communication, as well as manage team trainings (including OSHA, HEQ, First Aid etc).

• Maintain internal and external assets, including storage inventory, project calendar, key document libraries, decks, website, and social media.

WHAT THIS PERSON WILL BRING

• 5-7+ years direct experience in department operations, program management, client service

• Must have worked in experiential or live event space

• Direct knowledge of experiential programs with production and marketing extensions

• Ability to work with and manage a hybrid, remote and cross-functional team

• BA Degree required

• Superior project and time management skills including managing multiple projects simultaneously

• Effective at driving complex multi-stakeholder process and cross-team programs

• Detail-oriented with analytical problem-solving skills.

• Excellent verbal and written communication

• Ability to proactively identify potential problems and utilize sound decision making to implement the best solutions

• Proficiency in Microsoft Office applications, Airtable, Asana, etc.

• Record of successfully deploying and managing planning and Airtable systems is a plus

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH : Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF : Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH : 401(k) program with company match, stock reimbursement program

FAMILY : New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER : Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS : Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$140,000 - 150,000

** Pay is based on a number of factors including market location, qualifications, skills, and experience.