Managed Services Technical And Sales Lead

Benefits:

• 401(k)
• 401(k) matching
• Opportunity for advancement

Benefits/Perks

• Flexible Scheduling
• Career Advancement Opportunities
• Competitive Compensation
• People First Culture
• 401(k)/401(k) matching

Company Overview
We are a locally owned business providing comprehensive IT services to small- and medium-sized businesses in the Northeastern Wisconsin area. Our main office is Little Suamico, WI. Nationwide, TeamLogic IT is a recognized Managed Services leader, winning MSP of the Year multiple times. Our mission is to create business owner confidence in their IT infrastructure to ensure our clients can operate their businesses securely, reliably, and optimally. We help ensure their technology reliably supports their business operations, scales with their growth, and secures the information and intellectual property that powers their business using our depth of experience, proactive management, periodic technical reviews, and best-in-class support and tools.

We focus on consistently training, mentoring, and investing in our staff's technical and customer service knowledge and skills setting us apart from our competitors and ultimately positively impacting our clients support experience.

Summary
We are looking for an experienced and highly motivated Managed Services Technical and Sales Lead to lead both the sales and technical teams, driving the growth of our managed services offerings. This pivotal role will involve managing the entire sales cycle, from lead generation to the successful delivery of solutions to clients. The Technical and Sales Lead will work closely with cross-functional teams to design customized solutions, develop proposals, and track sales activities to ensure a seamless transition from sales to service delivery.

This position requires a mix of strong technical knowledge, sales acumen, and leadership capabilities, as the Technical and Sales Lead will be directly involved in new business development, solution design, client relationship management, and ensuring that all services are delivered effectively to meet client needs.

Key Responsibilities:

Sales Leadership & Pipeline Management

• Develop and execute a comprehensive sales strategy in collaboration with sales, marketing, and channel partners to drive new business in managed services.
• Identify, qualify, and nurture new leads, maintaining a robust sales pipeline.
• Lead sales calls and meetings, managing the sales process from discovery to closing.
• Track and manage the sales pipeline in the CRM system, ensuring timely follow-up and conversion of opportunities.

Solution Design & Proposal Development

• Analyze client needs and collaborate with technical teams to design and propose customized managed services solutions, including cloud services, IT infrastructure, cybersecurity, disaster recovery, and remote monitoring.
• Develop and deliver high-quality proposals and presentations to clients, clearly outlining the value proposition of the proposed solutions.
• Serve as the subject-matter expert in discussions, providing clients with guidance on IT solutions that best meet their business goals.

Sales Support & Contract Management

• Provide necessary sales collateral and training to internal teams, ensuring they are equipped to sell managed services effectively.
• Manage contract negotiations and renewals, ensuring all agreements are aligned with company standards and client expectations.
• Work closely with Sales Operations to ensure smooth transitions and timely contract renewals, managing the entire sales lifecycle from prospect to post-sale.

Client Relationship Management

• Build and maintain strong, consultative relationships with both new and existing clients, ensuring their needs are met throughout the sales process and beyond.
• Transition new contracts smoothly to Service Account Managers for onboarding and continuous client satisfaction.
• Identify opportunities for upselling and cross-selling additional services to existing clients, maximizing revenue.

Cross-Functional Collaboration

• Collaborate with technical teams, including customer success, implementation, and support, to ensure services are delivered on time and to the highest standard.
• Provide valuable feedback from client interactions to refine service offerings and improve customer satisfaction.
• Partner with other departments to drive process improvements, ensuring operational efficiency and a positive client experience.

Market Knowledge & Innovation

• Stay informed about industry trends, emerging technologies, and competitive offerings in IT managed services, cloud solutions, cybersecurity, and disaster recovery.
• Use insights from market research to position TeamLogic IT as a market leader in the managed services space.
• Share industry knowledge with internal teams to keep them aligned with best practices and evolving client demands.

Qualifications:

• Education: Bachelor’s degree in IT, Business, or a related field, or equivalent work experience.
• Experience: At least 5 years in managed IT services sales, pre-sales, or solutions engineering with a proven track record of achieving or exceeding sales targets.
• Technical Expertise: In-depth knowledge of managed IT services, including cloud computing, cybersecurity, infrastructure management, disaster recovery, and data protection.
• Sales Expertise: Proven experience in lead generation, qualification, and consultative selling of complex IT solutions. Ability to create proposals and manage a full sales cycle.
• Communication Skills: Excellent written and verbal communication skills with the ability to present complex technical information to both technical and non-technical stakeholders.
• Certifications: Relevant certifications such as ITIL, CompTIA, or vendor-specific certifications are a plus.
• Tools Proficiency: Experience with CRM tools and Microsoft Office Suite.
• Travel Requirements: Willingness to travel up to 20% of the time.

Key Attributes:

• Strong leadership and people management skills with the ability to inspire and motivate teams.
• Exceptional problem-solving and analytical abilities, with a solution-oriented approach.
• Highly customer-centric, with a deep commitment to delivering high-quality services and building lasting relationships.
• Strong organizational skills, able to manage multiple priorities in a dynamic and fast-paced environment.

Why Join Us?

This is an exciting opportunity for a driven and dynamic Managed Services Technical and Sales Lead to take on a leadership role within a growing company. You will be a key player in shaping the future of IT services, driving business development, and ensuring the successful delivery of solutions that meet clients' unique needs. Join us at TeamLogic IT, where you will be part of a collaborative and innovative team committed to excellence in IT services.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.