Manager, Emerging Travel Partners

Why Work For Us?

• Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more!
• Paid Holidays
• Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
• Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members

JOB SUMMARY

Reporting to the Director, Travel Product & Partnerships, this role will be assigned responsibility for Emerging MWG Partnerships including destination, hotel, air, and growth opportunity tour and cruise partners within the Travel portfolio. This role is responsible for executing strategies and plans in collaboration with cross-functional teams and external creative agencies. Additionally, the Manager, Emerging Travel Partners will lead and manage the Product Coordinators ensuring effective execution of their daily responsibilities.

RESPONSIBILITIES / JOB DUTIES

• Oversee day to day emerging partnerships, including destination, hotel, air, and growth opportunity tour and cruise partners
  • Tour & Cruise/Hotel: Day to day management as needed, identifying positioning opportunities and coop investments.
  • Destination: Work closely with the Director of Partnerships as new partners are onboarded, managing the day to day relations
  • Air: Work closely with Operations to pass along relevant information, identifying positioning opportunities and coop investment
• Manage Product Coordinators and their daily responsibilities
• Monthly meetings with key partners to discuss upcoming marketing, sales figures, campaign opportunities, agent incentives, pain points, etc.
• Work closely with Principal Product Manager - Tour and Cruise, to identify fulfillment opportunities as part of larger campaigns (ie: destination partner + tour/cruise partner, hotel partner + tour/cruise partner, airline + tour/cruise partner)
• Involved in cross-functional teams (Sales, Travel Marketing, Operations) to accomplish strategic partner goals
• Provides solutions-driven ideas for promotional offers internally and externally
• Remain aware of the competitive landscape, recommending partnerships and opportunities that may reinforce the Club’s goals

KNOWLEDGE, SKILLS, AND ABILITIES

• Experience and familiarity in managing partnerships with travel providers such as airlines, hotels and tour/cruise operators.
• Strong analytical skills required, with the ability to conceptualize and identify market trends and develop appropriate marketing tactics to support Club sales goals.
• Excellent interpersonal skills, sound judgment, a strong work ethic and the ability to build, manage and maintain strong professional relationships and a team atmosphere throughout day-to-day activities.
• Demonstrated experience in people management and enhancing team productivity
• Effective communication, presentation and negotiation skills
• Must be flexible, adaptable and capable of interacting effectively with all levels of management.
• Understanding of diverse member needs and adapting to evolving demographics
• Must remain current with industry changes and vendor partnerships
• Proficiency with all basic Microsoft Office Suite programs

EDUCATION, COMPETENCIES, CERTIFICATIONS/LICENSES

• Minimum Qualifications
  • Bachelor's degree plus 4 years or High School diploma plus 6+ years of experience working in a service environment with project management and operations experience
  • 1 to 2 years of experience in travel required
  • 1 to 2 years of experience in people management
• Preferred Qualifications
  • 8+ years of project management experience. Cruise industry or hospitality experience

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