Manager In Training - Quick Service

All applicants must have transportation, a valid driver license, and be able to work the minimum required schedule of 47 hours per week, both day and evening shifts, and one weekend double.

Reports to: Directors and Owner

Job Description Overview: Managers in training will work with multiple General Managers across San Antonio to master the necessary skills to have responsibility for the oversight of restaurant operations and staff management upon promotion. This includes: ensure customer satisfaction and store profitability, manage staff encompassing Assistant Manager and hourly employees, control of food and labor costs, sales results, product production, food safety, cleanliness, cash control, training, ordering commissary, company paperwork, and monthly inventory.

During training and once managing a store, will work hands on during shifts in whatever area of the store requires assistance – front counter, drive thru, and kitchen.

Must be ServSafe® certified or the approved equivalent at Manager level, or the ability and willingness to obtain this within 30 days of employment.

Skills Learned During Training Include:

· Set up and close store during scheduled shifts, to include cash drawer and register beginning and end of day procedures, soft serve machine assembly or disassembly / cleaning, ensuring product stock and rotation, completing paperwork, securing cash properly, ensuring store cleanliness, and adhering to security practices.

· Count and make cash deposits daily as required by Company policy.

· Measure and record temperatures of cooked, prepared, and held foods to EcoSure and local health department standards.

· Ensure clean work areas, organization, and properly stocked items.

· Assist in putting away commissary orders upon arrival, completing receiving log and ensuring proper rotation of product.

Training
· Ensure crew members are trained and fully knowledgeable on all American Dairy Queen and Texas Dairy Queen PRIDE systems and routines, product recipes, food safety practices, and restaurant safety practices.

· Ensure that all PRIDE systems and routines are incorporated into day-to-day operations.

Business Planning
· Understand how to control food cost, maintain inventory, schedule labor appropriately, and ensure that cash control/security procedures are followed.

· Recruit and hire qualified crew members.

· Perform and ensure accurate completion of required company paperwork in a timely manner, including daily reports, ten day reports, running timecards, and monthly inventory.

Customer Service

· Ensure that customer service in all areas meets or exceeds company standards.

· Follow standards for the management team in handling customer concerns.

· Understand the importance of speed of service.

· Build relationships with return customers.

· Accomplish store objectives by hiring, training, coaching, and developing shift leads and crew members to build a highly skilled and productive team.

· Perform thorough training and new hire orientations; clearly communicate job expectations; monitor each employee’s performance, provide ongoing and helpful feedback with regard to expectations.

· Be a role model and enforce policies and procedures.

· Maintain a positive working relationship with all restaurant staff, customers, and vendors.

Health and Safety Standards

· Ensure food safety is the top training priority in store operations.

· Ensure that proper hand washing, product date marking and rotation procedures, and temperature logging are visible and active behaviors.

· Understand and train the Assistant Manager and Shift Leaders how to react in the event of an emergency such as a customer accident, workers compensation accident, a robbery, etc.

Store Marketing
· Complete regular promotion material changes, such as removing and replacing POP and Reader Board messages.

Perform other duties and responsibilities as requested by the Operations Directors and the Owner.

Skills/Competencies and Experience Needed:

3+ years of experience in Quick Service (Fast Food) environments, with at least 1 year of leadership experience as a shift lead, Assistant Manager, etc.

· Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.

· Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee multiple areas simultaneously in a fast-paced environment.

· Technical - proficiency with Point of Sale systems, email, and credit card / gift card systems.

· Flexibility and adaptability - willingness to follow directions and work days and hours as needed.

· Integrity - does the right thing even when no one is looking, honest, and earns trust of others.

Hours Requirements
· Must be willing to work 47 hours per week, including both day and evening shifts and one double shift on a weekend.

Must have ability to:

· Perform under pressure in a high volume restaurant including standing, moving, and responding quickly for long periods of time, up to 14 hours shifts with reasonable breaks.

· Lift up to 40 pounds. Move various food, packaging, and cleaning items from other sections of building (or outside building) to all work areas.

· Work around nuts and other allergens.

· Must have a personal vehicle, valid driver license, and proof of insurance.

· Tolerance to work in and out of different temperature ranges.

Pay Information

· Managers in Training are paid hourly, with time and a half overtime. Regular hourly rates depend upon experience level, ranging between $19.23/hour and $21.63/hour.

· Health, dental, vision, and life insurance provided.

· Paid Personal Time Off based upon tenure.

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift

Experience:

• Management: 1 year (Required)
• Quick service & fast food restaurant: 4 years (Required)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person