Manager, Ticket Sales And Service (Ball State University)

MANAGER, SALES & SERVICE (BALL STATE UNIVERSITY)

Muncie, Indiana

On-Site

THE RUNDOWN

Playfly Sports is looking for a Manager, Sales & Service to join our team at Ball State University Athletics in Muncie, Indiana.

The role will be responsible for daily administration of the Fan Relationship Management Center (FRMC) and assist in the development of ticket sales and service strategies to generate new revenue and service existing accounts. This position requires someone who is highly motivated to contribute to the overall ticket sales and service efforts, passionate about leadership and development, and committed to preserving a culture that encourages, supports, and celebrates the diverse voices of our employees.

The Manager will sell ticketed sports and a full menu of products including new and renewal season tickets, partial season ticket plans, group ticket plans and individual game tickets.

WHAT YOU’LL ACCOMPLISH

• Meet personal and team sales goals for ticketed sports through outbound, inbound and renewal sales and contribute to annual revenue growth
• Conduct daily sales and relationship cultivation phone calls, messages (electronic, mailings, etc.) with season ticket holders, sponsors, businesses, individuals, groups and prospective buyers
• Recruit, hire, train, and supervise sales and service staff
• Lead in the creation, planning, communication, and implementation of ticket marketing, promotions, ticket pricing, sales strategies and community ticket/sampling programs, etc.
• Lead, motivate, develop and retain sales and service staff for future succession within the department and Playfly Aspire organization
• Monitor, manage and evaluate staff performance on an ongoing basis; establish and communicate clear sales revenue and training goals, follow up with appropriate feedback and direction for development.
• Prospect and target new sales opportunities to include season tickets, group tickets and donations
• Track and report daily, weekly, and monthly sales figures and relevant accountability, as well as relevant communications of those results
• Build database with qualified prospects via industry best practices at games, events and through general prospecting
• Serve as a member of the Ball State Athletics external operations team
• Act as the primary liaison of the Playfly Aspire with the university athletic department
• Completion of FRMC Administrative tasks such as invoice delivery, submission of timecards, sales commissions, monthly FRMC expenses, etc., in accordance with Playfly Aspire Annual Administrative Calendar
• Other job-related duties as assigned

WHAT YOU’LL BRING

• Bachelor’s degree in Sport Management or related field preferred but not required
• 2+ years of sports ticket sales experience with a minimum of 1 year in Ticket Sales or Service/Ticketing Management/Team Leader preferred
• Computer proficient (Microsoft Word, Excel, Outlook) and detail-oriented
• Experience with ticketing software and CRM program preferred
• Excellent communication, presentation and listening skills
• Strong organizational and time management skills
• Ability to work well with others and confidence when taking initiative
• Proven ability to effectively coach and manage others
• Demonstrated problem-solving abilities
• Proven ability to provide exceptional customer service to internal and external customers

TRAVEL, LIFTING, PHYSICAL REQUIREMENTS

• Availability to work outside typical office hours including nights and weekends as requested
• The work is sedentary in nature
• Walking, standing, bending and carrying light office items may be required
• The work is typically performed in an adequately lighted and climate-controlled office environment
• May require occasional travel, less than 5%

WHAT WE DO

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. The company introduces high school and college students to career development opportunities in esports through Playfly Esports, operators of North America’s largest college esports league. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S. Playfly Sports is Powered by Partnership. Visit Playfly Sports online at playfly.com

WHAT WE STAND FOR

At Playfly, we know that a diverse, equitable, and inclusive company is a more innovative and successful one, but more importantly, we believe it’s just the right thing to do. Through conversations, company initiatives, community events and partnerships, policy changes, data analysis, workshops, and support groups, we are dedicated to creating a workplace where everyone can thrive. We are here for the long haul and to do the meaningful work that creates true institutional change within our workplace, with our partners, and in the communities we serve.

EEOC & DIVERSITY STATEMENT

Playfly Sports affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Playfly Sports is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

ACCOMMODATIONS

Playfly Sports is committed to the full inclusion of all qualified individuals, and as part of this commitment, Playfly Sports will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact recruiting@playfly.com.