Market Manager

Summary of position

Be a brand ambassador and allow the mission, vision and service standards established by Neighbors Credit Union guide you in everything you do. Provide awesome service to internal and external members, act with integrity, provide trustworthy guidance, make it easy to do business with us, make others feel important, and take personal responsibility in everything you do.

Primary Function

Manages all functions, staff and daily operations of a branch including accountability for the growth of assigned retail market and portfolio. Oversees and is actively involved with community development efforts, membership growth, deposit acquisition, and member retention. Builds personal relationships with members, prospects and team members and is passionate about strengthening the community as a market leader. Coaches and develops team to expand and develop member relationships while remaining focused on providing an exceptional member experience. Executes organizational and market-based sales and marketing strategies. Hires and builds an effective branch team and models an inclusive culture and values. Ensures operational integrity by serving as the first line of defense with regard to preventing fraud and mitigating risk.

Primary Responsibilities

• Manages functions and team members at branch. Ensures overall branch success, including branch profitability, sales, member experience, and team development. Creates, maintains and carries out the branch business plan and sales activity plan.
• Owns the member experience within the branch taking immediate action to resolve member issues. Ensures ethical practices are followed in all activities related to the branch including operations, member treatment and overall sales and referral activities.
• Develops and maintains a quality, diversified loan portfolio, including various types of loan programs. Ensures effective and timely management of loan pipeline and portfolio. Leads and supports member lending activities of the branch sales team.
• Manages and participates in outside calling activities to small business owners and community partners. Collaborates with business partners such as small business lender, Financial Advisor, other line-of-business segments to strategize and develop comprehensive credit union relationships.
• Uses sales management tools to proactively identify, retain and deepen current member relationships and to identify and develop prospective members or centers of influence. Serves as the primary contact for community and small business relationships within designated market.
• Establishes and maintains relationships with community-based organizations and actively serves in a leadership capacity in support of credit union goals and programs. Establishes and maintains a strong sense of community within the branch.
• Protects the assets of the credit union by aggressively managing credit quality and minimizing losses. Reviews risk management reports and coaches' team on risk-related and/or quality issues. Maintains prescribed security controls to protect the facility against criminal and fraudulent operations and unnecessary risks of exposure.
• Ensures the operational integrity of the branch and ensures team compliance with credit union regulations, policies and procedures. Keeps abreast of changes in federal and state credit union regulations and ensures that changes are implemented in a timely fashion.
• Communicates key information to the branch team regarding changes to credit union policies, procedures, products and services. Provides coaching and training to team members regarding the introduction or referral of products and services to members.
• Models an inclusive culture and values in everyday interactions with team members, members and business partners. Promotes a positive work culture by increasing and supporting team member engagement and develops strategies that reinforce an inclusive culture and values.
• Manages coaching, development and performance of team members. Supports team members by maintaining openness and approachability and engaging with each team member individually to understand how to most effectively motivate.
• Manages the annual performance management and merit processes for direct and indirect reports. Coaches and develops team members and builds a work environment where team members are engaged and feel a positive sense of achievement about their role in the company. Works closely with Human Resources regarding employee relations, compensation, training, posting and filling vacant positions and other Human Resources related matters.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate credit union authority in a timely fashion.

Minimum Education

Bachelor's degree in business administration, Finance or related field or an equivalent combination of education and experience.

Minimum Experience

Two years of experience managing a branch or department in the financial service industry of similar scope and scale with an outside business development focus and proficiency in small business lending. Or, two years' experience in an outside business development lending role with a financial institution. Experience managing a team and portfolio with loans and deposits is required.

Rewards

• This position is full time and will be eligible for benefits, and an annual incentive plan.
• We have excellent opportunities for career advancement and professional development.
• Salary Range: $58,500 - $87,800

Required Knowledge, Skills, & Abilities

• Knowledge of state and federal credit union compliance regulations
• Knowledge of branch credit union and operational functions, credit union services and products, and related policies and procedures
• Knowledge of credit union products including lending, deposits and investment areas
• Knowledge of consumer and small business lending, underwriting activities, and applicable terminology
• Organizational and time management skills, with the ability to provide leadership, supervision and training
• Strong member service skills
• Ability to coach, inspire, develop and lead a team to achieve results
• Ability to continually support team members through individual development plans
• Strong listening skills and a positive communicator
• Aptitude for effective problem-solving
• Proficiency using Microsoft Office software products Preferred Knowledge, Skills, & Abilities:
• Recipient of sales awards
• Leadership roles within community, such as local chamber or non-profit boards.

Expectations

• Always do the right thing for our members and organization. Establish trust and build relationships.
• Focus on being a trusted advisor to all staff. Identify needs and provide guidance.
• Embrace change and seek to challenge the status quo.
• Collaborate with team members to understand the full picture.
• Participate in community events.
• Make prudent decisions to maintain a sound risk management structure that meets staff needs and protects our organization.
• Make it easy to do business with us.
• Take responsibility and hold yourself accountable.
• Keep all staff, member and credit union business strictly confidential. Protect member information.
• Exhibit an extra mile attitude. Display a positive attitude. Smiles, positive comments and enthusiasm must be visible to all staff. Make staff and members feel important.
• Maintain accurate procedures for functions.
• Ensure that the Credit Union’s Service Standards are met on a consistent basis.
• Attend training sessions and conferences to keep skills current.
• Promote a positive attitude, cooperation, professionalism, accuracy, efficiency, and desire to offer credit union services.
• Work flexible hours to meet the needs of the staff to provide optimum service.
• Obtain cooperation with the management team on ideas to improve the way we do business to make it easy for members to do business with us.
• Communicates well with vendors and staff.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term and Long-Term Disability
• HRA and FSA
• 401(k) with matching contributions
• Tuition Reimbursement
• Birthday Time Off
• 4 Weeks Paid Time Off
• Sick Time Off - Can be used for both employee and family.

Physical Requirements

While performing the duties of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch, or crawl. Vision abilities required by this job include close vision. The ability to lift items weighing 10 pounds is required. Requires some travel.

Reasonable accommodation can be made to enable those with disabilities to perform the described essential functions.

Work Environment

While performing the duties of this job, the employee is occasionally exposed to changes in climate and temperature. The noise level in the work environment is usually quiet to moderate.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by employees within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities, or working conditions associated with the position.