Marketing Manager - Client Engagement & Retention Support

Full Time • Gulfport, MS, United States of America

70,828 - 89,684 (Yearly) Added 2 weeks, 4 days ago

Summary

LOCATION

Not specified

QUALIFICATIONS

Bachelor's degree in Business, Marketing, Finance, or related discipline; 5+ years of experience in accountable marketing; proficiency in marketing automation tools; experience in regulated industries preferred.

RESPONSIBILITIES

Develop and optimize marketing strategies for client engagement and retention; analyze campaign performance; collaborate across departments to execute creative strategies; ensure adherence to brand standards; present reporting on marketing efforts.

INDUSTRY

Financial Services, Marketing

SHORT DESCRIPTION

The Marketing Manager – Client Engagement and Retention is responsible for enhancing client loyalty through strategic marketing initiatives and data-driven decision-making.

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JOB FUNCTION / SUMMARY:

The Marketing Manager – Client Engagement and Retention is responsible for developing, implementing, and optimizing marketing strategies to enhance client loyalty and retention. This individual will leverage their expertise in customer relationship management (CRM), marketing automation, and data-driven decision-making to maximize the lifetime value of our clients.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Based on strategic guidance from direct manager, craft well-structured strategic marketing plans and creative briefs using qualitative and quantitative data and producing measurable results.
Helps define and update marketing plans for specific marketing channels under the direction of the direct manager.
Navigate a highly matrixed organization, influence partners, build consensus, and work across various functional departments to plan & execute through creative development, targeting and production.
Develops in depth understanding of features and benefits of financial products offered to the segment.
Contributes input and ideas to help achieve segment marketing goals and program ROI.
Work with analytics to understand campaign performance, test results and profitability; utilize data and analytics to drive marketing decisions based on customer interactions and behaviors.
Identify new capabilities to improve campaign performance and support launch of new initiatives and programs; assess performance and issues proactively and recommend enhancements.
Act as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization.
Present campaign reporting including financials, performance and test results.
Ensure that marketing programs adhere to brand standards and contribute to building brand equity.
Coordinates with diverse centers of excellence to execute campaigns, including external agencies and internal partners in marketing analytics, market research, corporate communications, community engagement, digital channels, brand management, merchandising, and marketing automation.
Uses internal and external resources to understand the impact of marketing programs on the entire buying funnel down to incremental sales, revenue, and ROI. Based on results and discussion with Marketing Leadership contributes ideas and recommendations for future planning.
Follow established department policies, procedures, and workflow practices.
Serve as a first line of defense in implementing appropriate risk controls.

SUPERVISORY RESPONSIBILITIES:

None

MINIMUM REQUIRED EDUCATION, EXPERIENCE & KNOWLEDGE:

Bachelor’s degree in Business, Marketing, Finance, or a related discipline (or equivalent); other degrees considered if the candidate has strongly demonstrated marketing or sales results.
5+ years of experience in relevant accountable marketing disciplines such as customer marketing, segment marketing, database marketing, direct marketing, digital marketing, etc. Experience in developing and managing customer retention and loyalty programs is a plus.
Proficiency in marketing automation tools (e.g., HubSpot, Salesforce) is a plus.
Regulated industry (i.e. Financial Services, Healthcare, Gaming, etc.) experience strongly preferred, but not required.
Experience working for or with a publicly-traded company.
Quantified results from marketing programs and campaigns created and managed.
Excellent writing and communication skills including proficiency with MS PowerPoint, Word, Excel.
Demonstrated interest in building a knowledgebase and active curiosity about what drives customer and business value.
Personal or professional experience in emerging marketing disciplines such as digital marketing, customer-relationship management, inbound marketing, social media, etc. are encouraged but not required of candidates.

ESSENTIAL MENTAL & PHYSICAL REQUIREMENTS:

Ability to work under stress and meet deadlines.
Ability to operate a keyboard if required to perform the essential job functions.
Ability to read and interpret a document if required to perform the essential job functions.
Ability to travel if required performing the essential job functions.
Ability to lift/move/carry approximately 25 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement.

Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religious beliefs, national origin, ancestry, citizenship, sex, gender, sexual orientation, gender identity, marital status, age, physical or mental disability or history of disability, genetic information, status as a protected veteran, disabled veteran, or other protected characteristics as required by federal, state and local laws.

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