Sherwin-Williams

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Marketing Senior Director - Crm Program Manager

Full Time • Cleveland, OH, United States of America

136,212 - 177,725 (Yearly) Added 1 month, 3 weeks ago

Summary

LOCATION

Hybrid (30% travel required, eligible to work in the office three days a week and remotely two days a week)

QUALIFICATIONS

Bachelor's degree in a technical or business-related field, with a preferred Lean Six Sigma Certification, MBA, or Master’s degree. A minimum of 10 years' experience in process improvement or commercial sales/marketing roles is required.

RESPONSIBILITIES

Lead the implementation of a new global CRM platform transitioning from Salesforce to Microsoft Dynamics, manage project timelines, deliver updates to senior leadership, drive collaboration across teams, establish performance metrics, and manage external vendor relationships.

INDUSTRY

Customer Relationship Management

SHORT DESCRIPTION

The Senior Director of CRM Implementation will spearhead initiatives to enhance revenue growth and efficiency by overseeing the successful deployment and adoption of a global CRM platform, while requiring exceptional stakeholder management and communication skills.

JOB DESCRIPTION

The Senior Director of CRM Implementation will lead customer relationship management initiatives that drive revenue growth and efficiency gains for our organization. This role will work with PCG, CBG and Corporate Leadership to ensure the successful design, deployment, implementation and adoption of a new global CRM platform, in support of over $6 Billion in global business. This work will include successfully transitioning businesses from the current Salesforce instance to the new Microsoft Dynamics platform over the next three years. This role requires a strong ability to collaborate and drive action across a highly matrixed work team and stakeholder network.

”Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships.”

RESPONSIBILITIES

CORE RESPONSIBILITIES AND TASKS

Key Responsibilities:

Serve as lead Project Manager for Global CRM Implementation, creating, managing and tracking key timelines & milestones across various workstreams and product teams.

Deliver frequent updates around critical project activity, including process changes, ongoing changes in functionality, and potential roadblocks to Group and Divisional senior leadership (e.g., Steering Committees) – across stakeholder teams. (PCD, DT, GTO, ED&I, BU’s, Groups & External Partners).

Lead initiative prioritization process within the project, ensuring alignment of key workstreams across all stakeholder groups.

Drive & Coordinate workstreams across CRM Product Owner groups, Business Units, Digital Technology, Enterprise Data & Insights and the Global Transformation Office to ensure intime delivery of the digital product.

Establish key performance indicators and metrics to measure project performance and progress in coordination with key support teams.

Manage relationships with the lead PMO resources from external partners – Microsoft, plus any additional external vendors or partners tasked with project support.

Champion simplification and consistency efforts across sales and business processes.

Ensure efficient usage of resources across the project needs and escalate key information and requests around any changing resource needs.

Evaluate and recommend improvements to optimize operations and enhance efficiency of the project.

Serve as the single point of contact for executive leadership to understand project status and updates.

Initiate and Lead escalation meetings between BU and Company leadership as needed to make final decisions on process changes or tradeoffs.

Collaborate with SHW Process Owners across functions on the implementation of key processes into the CRM structure.

Support the development and escalation of the business cases requesting changes in scope, timing or functionalist of the CRM.

Manage the PCG CRM Product Team, Implementation & Training Teams and PCG Process Adherence resources.

Partner with PCG and BU Sales Excellence to drive change management activities supporting project roll out and adoption.

This role requires exceptional stakeholder management skills, with a proven ability to build trust and execute in a complex/matrixed stakeholder environment. Strong communication skills with a proven ability to communicate with all levels of the organization will be critical to success.

QUALIFICATIONS

POSITION REQUIREMENTS

FORMAL EDUCATION:

Required:

Bachelor’s degree in a technical- or business-related field

Preferred:

Lean Six Sigma Certification, MBA or Master’s degree

KNOWLEDGE & EXPERIENCE:

Required:

Minimum of 10 years’ experience in process improvement (continuous improvement, IT) or 10 years’ experience in commercial sales or marketing roles including marketing, CRM, project management or Digital Product management.

Ability to manage projects efficiently

Global knowledge of industrial commercial sales processes and products

Preferred:

Prior knowledge of key process and technical products within the Sherwin enterprise processes

Experience in agile project environments

Experience in transformational projects or enterprise level initiatives

Experience in enterprise level solutioning through data driven insights

TECHNICAL/SKILL REQUIREMENTS:

Required:

Ability to develop process implementation plans.

Prior experience in working collaboratively with the Continuous improvement (CI) team to ensure processes are executed and improved.

Experience in animating the local experts community (Key users, SMEs) to ensure the processes enrichment and the enhancements of the IT solution.

Expertise in allocation of resources (people, tools, environment) to enable Process teams to deliver on strategic goals

Financial acumen to manage and adhere to plans, budgets, and value creation

Preferred:

Ability to manage projects efficiently

Strong communication skills – verbal, written, and interpersonal

Strong statistical and problem-solving skills

Well organized and able to handle detailed work in a fast-paced environment

Self-motivated with high sense of urgency, resourcefulness, and adaptability

Experience leading teams through transition to Agile methodology including knowledge of tools and methods

TRAVEL REQUIREMENTS: (TIME SPENT AWAY FROM HOME OR OTHER TYPICAL OFFICE LOCATION)

WORK SCHEDULE:

Monday through Friday, 37.5 hours per week
Hybrid: This position is eligible to work in the office three days a week and has the option to work remotely two days a week.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa.

EMPLOYER DESCRIPTION

Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.

The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.

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