Mattress Store-Retail Sales, Service & Logistics General Manager (Prior Gm Exp. Req)

**JOB OVERVIEW:**

Mattress Home & Style (MHS) is seeking an experienced Retail General Manager (GM) to lead our retail operations across two locations. The GM will play a crucial role in driving high-end sales, managing logistics, delivering exceptional customer service, and executing marketing activities to enhance brand awareness and stimulate revenue growth. This role demands close collaboration with store managers and ownership within a supportive team environment.

**KEY RESPONSIBILITIES:**

**Sales and Customer Engagement:**

- Conduct consultative sales, develop real-time solutions, value propositions, and efficiently close deals to manage customer expectations through to fulfillment and referral.

- Drive revenue through high-ticket sales, leveraging internal and external resources to meet customer needs.

- Build and maintain strong relationships, aiming for customer satisfaction and repeat business.

**Operational Oversight:**

- Manage daily operations, ensuring smooth functionality and addressing any issues proactively.

- Oversee inventory management, ensuring products are well-stocked and attractively displayed.

- Coordinate incoming and outgoing logistics, schedule deliveries, and ensure effective merchandise handling with occasional heavy shipments, including the ability to LIFT up to 50-85 lbs & safely move up to 200 lbs items w/ Dollies, Hand Trucks utilizing safety techniques

**Strategic Execution:**

- Implement marketing strategies and digital marketing campaigns to boost brand visibility.

- Participate in developing sales processes and customer service solutions.

- Handle multiple tasks, prioritize by importance, and manage time effectively to meet goals.

**Team Leadership and Development:**

- Directly support and report to the Managing Director and Administrative Manager, assisting in various strategic initiatives.

- Foster a positive work environment, provide coaching, and support team members' growth.

**REQUIREMENTS:**

**Experience:** Proven background in Retail Sales Management or General Management within the mattress industry or adjacent Required. Expertise in consultative sales, logistics scheduling, and customer service is required.

Technical or Luxury Retail Sales, Warehousing, Problem-Solving, Digital Marketing, Customer Service, Pipeline Management / CRM Software, and Negotiations are necessary.

**Education:** Bachelor’s Degree in Business, Marketing, or Communications.

**Skills:**

- Strong leadership capabilities and the ability to multi-task effectively.

- Excellent problem-solving skills and proficiency in CRM software, digital marketing, and e-commerce.

- Robust communication skills, both verbal and written, with proficiency in Microsoft/Google Office Suite.

** Tech skills -REQUIRED, A MUST**

• Must have proficient technical, software & computer skills -REQUIRED . We have many business apps and platforms that we use on a daily basis and you must be able to understand our work-flow, utilize it effectively, while also displaying the ability to adapt to new changes or roll-outs to our ever improving processes.

**WORKING CONDITIONS:**

- **Schedule:** 40-50 hours per week, minimum 4 days in-store. Must be willing to work weekends, government holidays, and adjust to a flexible or rotating schedule set a month prior.

We are closed ONLY for Thanksgiving & Christmas days.

** Logistics:**

• The GM will be responsible to manage the incoming & outgoing logistics of merchandise scheduling for two retail locations and one off-site warehouse. Preparing and scheduling deliveries with customers and coordinating with our delivery contractor. Unloading of sporadic merchandise shipments at our on-site warehouse/showroom location and the ability to LIFT up to 50-85 lbs & safely move up to 200 lbs items w/ Dollies, Hand Trucks utilizing safety techniques

**COMPENSATION: **

- $72,000 to UP-TO $85,000 annually, ( includes POTENTIAL for DISCRETIONARY, performance-based bonuses on a number or factors )

• BONUSES, monthly discretionary bonus purely based on your ability to collaborate and execute ownership’s needs, sales, customer service, system’s operations & is can be penalized for tardiness or poor performance in any of the stated areas of responsibility. Discretionary bonus is also based on the number of days worked in a week, and general overall, consistent quality / profitability of work completed. Bonus’ also are based on the GM’s ability to cooperate, assist and support the ownership’s / management's daily objectives and the day to day goals set forth

• Room to grow Opportunities for professional development and executive coaching. for the right, self-motivated, most enthusiastic candidates

• For the top-tiered GM’s looking to grow to executive level and receive strong coaching, earn the most pay, gain high-level marketing experience and demonstrate the willingness to assist us in our digital-marketing efforts this will contribute to additional BONUSES. This requires a high-level of TECHNICAL, COMPUTER & SOFTWARE SKILLS and will be rewarded with BONUS, and potential promotion leading UP-TO a $92,000 Total Compensation package.

**ADDITIONAL INFORMATION:**

- The GM is required to be adaptable, detail-oriented, and capable of managing high-pressure situations with a positive demeanor.

- This role demands a highly motivated individual with a strong drive for personal and company growth, capable of retaining detailed operational knowledge and executing strategic directives.

**Disclaimer:**

Employment is contingent upon fulfilling role expectations, herein described in this job description, and the ability to adapt and perform under pressure. Failure to meet these expectations post-hire may result in termination.

• The GM must sign a contract as a receipt of acknowledgment for proper working procedures, that they will be self-managed and autonomous in their capabilities to organize their day productively & effectively, taking sporadic periods of break/rest to eat, and not leave the store unattended at any-time while on shift. We have a kitchenette with all essentials needed there, and there are clear procedures around how to do this effectively that must be abided by.

• The ability to manage your time and pace yourself for long-term success is needed. There could be a flexible or rotating schedule, the more you can cover the store operations, the more you can earn. Work-days can DISCRETIONALLY be traded between willing & available team members with ADVANCED notice & approval.We set our general schedules 1-month in advance.

** Commute: **

• The GM must be a responsible “key-holder” and no matter what their commute is, be able to open the store on-time consistently. MHS reserve’s the right to take your commute into high-regard as Los Angeles traffic is a problematic force if the GM cannot follow on-time / general opening & closing procedures.

**For a detailed 1-year trajectory and GM training plan, please review our 1-Year Action Plan.**

https://docs.google.com/document/d/17Heawm-RqwV0RrSwurGTzqjEmEoHkIhl27GOn-m_6zU/edit?usp=sharing

YOU MUST BE ABLE TO MULTI-TASK AT TIMES> The role consists of a balancing act where you can display the ability to prioritize tasks and manage your daily allotted time-schedule to “attack” the most important tasks head-on, handle any interruptions or challenges, then revisit any unfinished tasks that were interrupted, complete them, and then move on to the rank-and-file tasks; all while not losing track of them through daily / weekly completion tracking systems / CRM. You will use software to effectively track all your tasks through completion which is monitored by ownership. The GM should be able to handle distractions or interruptions as they come in and then display the ability to get themselves back on track.

This comprehensive role is designed for a dynamic leader looking to impact customer experiences positively and drive the company's success in a fast-paced environment.

Job Type: Full-time

Pay: $62,000.00 - $95,000.00 per year

Benefits:

• Employee discount

Shift:

• 10 hour shift

Education:

• Bachelor's (Required)

Experience:

• Sales management: 5 years (Required)
• Customer service: 5 years (Required)

Ability to Commute:

• Los Angeles, CA 90064 (Required)

Ability to Relocate:

• Los Angeles, CA 90064: Relocate before starting work (Required)

Work Location: In person