Member Communications Specialist

About the Role:

We are seeking a highly motivated and detail-oriented Member Communications Specialist to join our team to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. As a Member Communications Specialist, you will be responsible for developing and executing communication materials to engage and inform our members. You will work closely with cross-functional teams to ensure that all communication materials are accurate, timely, and aligned with our brand standards. Your ultimate goal will be to enhance our members' experience and satisfaction by providing them with clear and consistent information.

Minimum Qualifications:

• Bachelor's degree in Communications, Marketing, or related field
• 2+ years of experience in member communications or related field
• Excellent written and verbal communication skills
• Strong project management and organizational skills
• Ability to work independently and as part of a team
• Relevant experience may substitute for the educational requirement on a year-for-year basis

Preferred Qualifications:

• Master's degree in Communications, Marketing, or related field
• Experience in the Health Care Services industry
• Familiarity with content management systems and email marketing platforms
• Experience with graphic design and video editing software

Responsibilities:

• Develop and implement communication plans to engage and inform members
• Create and edit communication materials, including newsletters, emails, and social media posts
• Collaborate with cross-functional teams to ensure accuracy and consistency of messaging
• Track and analyze communication metrics to measure effectiveness and identify areas for improvement
• Stay up-to-date with industry trends and best practices in member communications

Skills:

As a Member Communications Specialist, you will utilize your excellent communication and project management skills to develop and execute communication plans that engage and inform our members. You will also use your strong organizational skills to manage multiple projects simultaneously and ensure that all communication materials are accurate and timely. Additionally, you will leverage your knowledge of industry trends and best practices to continuously improve our communication strategies. Finally, you will use your creativity and attention to detail to create compelling and visually appealing communication materials that resonate with our members.