Membership Manager

The International News Media Association (INMA) is a global non-profit organization dedicated to reinventing how news publishers engage audiences and grow revenue in an increasingly digital world. INMA aims to make journalism financially sustainable. While the bulk of the INMA team is based in Dallas, operations are 100% work-from-home virtual.

The Membership Manager is responsible for overseeing all aspects of the organization's individual and corporate membership strategies, attracting new members, retaining existing memberships, managing member data, developing engagement initiatives, and analyzing membership trends to ensure the association maintains a healthy and active member base. This role typically involves creating and executing campaigns to attract new members, engage existing members, manage member benefits, and provide excellent customer service to the membership community.

Employment Status: Full-Time

Direct Supervisor: Operations Director

Supervisory Responsibility: Directly oversees the database manager and indirectly oversees the contract data entry specialist

Work Location: 100% Remote

Roles and Responsibilities:

Membership Acquisition

• Collaborate with the marketing and communications manager and the business development team to develop and implement strategies to attract new members through outreach campaigns, marketing materials, and networking at events
• Collaborate with the marketing and communications manager to create, maintain, and distribute membership-related communications through various channels like email, website, and social media

Membership Retention and Engagement

• Create and manage programs and activities to keep members actively involved in the association
• Collaborate with the accounts receivable specialist and the office manager to oversee the membership renewal process, including sending reminders and addressing member concerns
• Respond to member inquiries, resolve issues, and provide support regarding membership benefits
• Maintain quality relationships with key corporate membership contacts
• Manage distribution of key corporate membership benefits such as the virtual and face-to-face Ask Me Anything engagements with the organization’s subject matter experts

Membership Administration

• Manage other membership related administrative tasks associated with membership services and billing, as needed

Membership Data Management and Reporting

• Collaborate with the database manager to maintain accurate member data including contact information, demographics, and membership status within the organization’s association management system
• Collaborate with key corporate membership contacts to ensure membership rosters and data are updated consistently
• Track key membership metrics like acquisition rates, retention rates, and member engagement levels to identify trends and inform strategic decisions
• Coordinate with the technology manager to develop and maintain business intelligence tools and dashboards to track membership engagement and drive membership growth

Skills and Qualifications:

• Problem-solving and conflict resolution skills
• Excellent attention to detail and accuracy
• Ability to effectively collaborate with multiple internal and external stakeholders
• Experience providing best in class customer service skills
• Excellent communication and interpersonal skills to build relationships with potential and existing members
• Strong organizational and project management skills to manage multiple membership initiatives
• Analytical skills to interpret membership data and identify areas for improvement

Experience Required: Minimum of seven (7) years of experience in account management, billing, and B2B client relationship management. Association management experience is preferred.

Minimum Education Required: Bachelor's degree in business, marketing, or related field preferred. Directly related work experience may be substituted for the formal education requirement if applicable.

Job Type: Full-time

Pay: $85,000.00 - $95,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote