Membership Manager

The Membership Manager is responsible for cultivating and stewarding relationships with donors, sponsors, and community partners to generate fundraising revenue for the Linda Hall Library Foundation. Reporting to and collaborating with the Director of Development, the Membership Manager will co-develop, implement, and oversee the Library’s membership program. This role includes implementing strategies aimed at member retention and acquisition, as well as assisting with annual giving campaigns and events.

KEY ACCOUNTABILITIES AND ESSENTIAL FUNCTIONS

• Program Development and Oversight: Develop, implement, and manage initiatives to enhance the membership program, focusing on growth, engagement, and member satisfaction. Research and utilize best practices to ensure the program's effectiveness and innovation. Establish goals and metrics to evaluate success and regularly assess and report on program performance, making data-driven adjustments as needed.
• Strategy Implementation: Develop and implement targeted strategies and initiatives to retain and acquire members, including personalized outreach, engagement activities, and membership incentives. Monitor and adjust these strategies based on member feedback and performance metrics.
• Relationship Management and Stewardship: Cultivate and maintain relationships with individual donors, corporate sponsors, and community partners. Ensure ongoing stewardship to recognize and appreciate their contributions, fostering long-term engagement and support. Actively work to deepen these relationships, encouraging increased contributions and sustained involvement.
• Collaboration and Alignment: Work closely with internal stakeholders to ensure alignment of membership initiatives with the Library’s overall goals and objectives. Foster a collaborative environment to integrate membership strategies with other departmental efforts.
• Fundraising Support: Assist with planning and executing annual giving campaigns and fundraising events.
• Communication: Prepare and distribute membership communications, including newsletters, updates, and event invitations.
• Data Management and Reporting: Maintain accurate records of member interactions and contributions in the donor database. Generate reports on membership metrics and fundraising progress for senior management.
• Other Duties: Perform other duties as assigned or requested to support the overall operations and objectives of the Library.

SUPERVISORY RESPONSIBILITIES

None.

EDUCATION AND EXPERIENCE

Required

• Bachelor’s degree or comparable work experience.
• Minimum of 3 years of experience in a sales, marketing, or fundraising role.
• 3-5 years of administrative support experience required.
• 3-5 years of experience providing high-level, individualized customer service.
• Strong computer and administrative skills required, proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Working knowledge of CRM system is required.

Desirable

• Bachelor’s degree in Nonprofit Management, Marketing, Communications, or a related field.
• Direct experience coordinating membership programs for a non-profit is strongly preferred.
• Experience with Salesforce is desirable.
• Project management experience is a plus.
• Experience with marketing efforts and promotions preferred.
• Experience with Pardot or comparable marketing automation system preferred.

SKILLS AND ABILITIES

Detail-Orientation: Exhibits a keen attention to detail, ensuring accuracy and thoroughness in all tasks and documentation, and consistently producing high-quality work.

Communication: Communicates clearly and effectively, both verbally and in writing, facilitating the exchange of information, ideas, and feedback with colleagues, stakeholders, and clients.

Collaboration: Works cooperatively with others, fostering a team environment to achieve common goals. Demonstrates the ability to build and maintain positive working relationships.

Positive Interaction: Engages with others in a friendly, respectful, and supportive manner, promoting a positive and inclusive work atmosphere.

Persuasion: Utilizes logical reasoning and compelling communication to influence others to accept ideas, proposals, or courses of action, effectively driving desired outcomes.

Public Speaking: Demonstrates the ability to effectively convey information and ideas to an audience through structured and engaging presentations, ensuring clarity and understanding.

Responsive: Quickly and effectively responds to requests, inquiries, and changes in the work environment, demonstrating flexibility and adaptability.

Prioritization: Identifies and focuses on the most important tasks, managing time and resources efficiently to meet deadlines and achieve objectives.

TRAVEL REQUIREMENTS

Rarely (0-10%):

• Attending local, regional, or national conferences or seminars.
• Visiting nearby partner organizations or institutions for meetings.
• Visiting donors to present fundraising proposals and secure commitments.
• Attending donor appreciation events to engage and thank supporters.
• Attending community events to promote fundraising campaigns and engage with attendees.
• Visiting event venues to coordinate logistics and ensure smooth execution.

WORK CONDITIONS

Working conditions are typical of an office environment. Works primarily at a desk at a PC. Performs effectively under conditions of fluctuating workload. Occasionally lifts up to 30lbs.

• Must be able to work occasional evenings and weekends as required.
• Position is in-office with the ability to work one day remote per week.

COMPANY VALUES/STATEMENTS

Diversity, Equity, Accessibility, and Inclusion

At Linda Hall Library, we are committed to fostering a culture of Diversity, Equity, Accessibility, and Inclusion (DEAI) that reflects the rich tapestry of the global community we serve. We believe that a diverse and inclusive environment enhances the intellectual rigor and cultural vitality of our institution, enriching the experiences of our staff, patrons, and partners. We strive to create a welcoming space where all individuals feel valued and respected. Through our collections, programs, and community engagements, we are dedicated to promoting equity and accessibility. By amplifying varied voices and ensuring universal resource access, we broaden participation and maximize our impact, fostering a more inclusive and enlightened society.

Equal Opportunity

The Linda Hall Library is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

The Linda Hall Library is an Equal Opportunity Employer M/F/D/V.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.