National Account Manager

Work Location: Bentonville, AR
Pay Range:$80,000 - $120,000
Job Type: Full-time

Our Company:

Founded in 2010, iHealth Labs is dedicated to empowering people to live healthier lives. The company is a leading provider of cloud-connected medical devices, personal health care devices, and home-based tests and is at the forefront of the digital health revolution.

In 2018, iHealth launched its Unified Care program to address the issue of managing chronic diseases. Unified Care specialists support patients at home between doctor’s appointments with remote patient monitoring (RPM) and chronic care management (CCM) to achieve better health outcomes.

In November 2021, iHealth's COVID-19 Antigen Rapid Test received Emergency Use Authorization from the U.S. Food and Drug Administration for over-the-counter sales. Since then, iHealth has become a key supplier of at-home COVID tests to the federal government, state governments, nonprofits, and individual consumers.

iHealth Labs is a leader in digital health solutions, with a mission to revolutionize the healthcare industry by making quality health management accessible and affordable for all.

Summary:
iHealth is seeking a National Account Manager for the retail channel to join the Marketplace & Retail team, focusing on expanding and maintaining retail distribution. Experience and established relationships with OTC pharmacy or supermarket retail buyers are essential. You must have a deep understanding of the OTC health retail landscape, possess key contacts with major retailers, and have a proven track record of driving significant growth, along with the ability to demonstrate how you achieved it.

Job Responsibilities:

• Communicate with leading industry customers via phone, email, text, video, social media, or in-person meetings.
• Develop and agree on product and promotional business plans with all customers, aligned with internal targets and KPIs.
• Build effective customer relationships across all relevant functions, including commercial, buying, supply chain, store support, and operations.
• Negotiate pricing and promotional opportunities within each account, seeking internal approval to meet both Net Sales and Operational Profit targets.
• Monitor customers with accurate forecasting, sales-in/sales-out data, and budget management, ensuring weekly updates.
• Collaborate with the Sales Ops team to deliver on forecasts, minimizing aged stock.
• Maintain accurate and up-to-date records and reporting for all business aspects to the Sales Leader and relevant departments.
• Foster strong working relationships with all internal iHealth teams, including Product Marketing, Sales, Customer Service, Logistics, and Accounting.
• Gather market intelligence, including market data, industry trends, product standards, and competitor analysis.
• Negotiate supply agreements with both new and existing customers.
• Be willing to travel regularly to meet new customers or support existing ones.
• Attend and participate in trade shows as required by the business.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field is required.

• 3+ years of experience in Account Management, preferably in OTC health, pharmacy, or supermarket retail channels.
• Proven track record of successfully driving sales growth in retail distribution channels.
• Established relationships with OTC pharmacy or supermarket retail buyers is essential.
• Strong understanding of the OTC health retail landscape and market dynamics.
• Experience in negotiating contracts and promotional opportunities within the retail sector.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with both internal teams and external clients.
• Strong analytical skills with experience in forecasting, sales performance tracking, and budget management.
• Results-driven with a focus on meeting and exceeding sales and profitability targets.
• Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, PowerPoint).
• Ability to work independently while collaborating effectively with internal teams across various functions.
• Willingness to travel regularly to meet customers and attend industry trade shows as required.

• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities and deadlines.

• Medical, Dental, Vision, Life Insurance, and 401K

• Paid Time Off, Federal Holidays, and Leaves

• Annual Performance-Based Bonus