New-Kbb Internet Automotive Sales Representative

Are you looking for an awesome position that can earn you a rewarding career? At Aaron Auto Group, we value professionalism, commitment, integrity, and dedication toward continuous learning and advancements. Our company offers endless growth by evolving our employees with continuous training to achieve great success in their professional careers. We are currently looking for an Internet Automotive Sales Representative to join our team and bring an outstanding consumer experience to the table.

An Internet Automotive Sales Representative is responsible for selling vehicles and related products to customers primarily through online channels. This role combines traditional sales duties with digital communication tools, requiring a blend of automotive knowledge, sales skills, and proficiency in digital platforms.

Job Description:

Key Responsibilities:

• Lead Generation:

  • Respond to online inquiries from potential customers about vehicles, financing options, and product details via email, live chat, or social media.
  • Generate new leads through online advertising, website engagement, and digital marketing strategies.

• Customer Engagement:

  • Engage with customers by answering questions about vehicle specifications, features, availability, pricing, and promotions.
  • Follow up on inbound internet sales leads to schedule appointments, show cars (virtually or in person), and discuss trade-in options.

• Vehicle Knowledge:

  • Stay updated on the latest inventory, vehicle specifications, pricing, and available promotions.
  • Provide accurate information on all vehicle makes and models to assist customers in making informed buying decisions.

• Sales Process Management:

  • Guide customers through the entire sales process, including vehicle selection, financing options, trade-in evaluation, and final purchase.
  • Close deals remotely or in person by processing paperwork and coordinating with finance departments for loan approvals and payment plans.

• Customer Relationship Management (CRM):

  • Maintain detailed records of customer interactions and progress in CRM software.
  • Manage and nurture long-term relationships with online customers, ensuring their needs are met and encouraging repeat business.

• Virtual Presentations:

  • Conduct virtual product demonstrations via video calls to showcase vehicle features and benefits.
  • Provide personalized virtual tours and offer detailed walkarounds for customers unable to visit the dealership.

• Follow-Up and Closing:

  • Follow up with leads and prospects through phone calls, emails, or text messages to ensure satisfaction, answer any questions, and close sales.
  • Coordinate test drives, either virtually or in person, depending on customer preferences.

• Collaboration:

  • Work closely with the in-house sales team, service department, and finance team to ensure a seamless online buying experience for customers.
  • Coordinate vehicle deliveries to customers, ensuring timely and accurate delivery.

Qualifications:

• Proven experience in automotive sales or a customer-facing sales role.
• Strong knowledge of automotive products, trends, and the car buying process.
• Excellent communication skills, both written and verbal.
• Experience with CRM software and digital communication tools.
• Ability to work in a fast-paced environment, multitask, and prioritize customer needs.
• Strong problem-solving skills and the ability to negotiate effectively.
• Basic understanding of online marketing and social media platforms.

Preferred Skills:

• Experience with online automotive sales platforms (e.g., CarGurus, Autotrader,KBB etc.).
• Familiarity with digital lead-generation tools and techniques.
• Familiar with KBB ICO

Work Environment:

• Must be comfortable with technology, including video conferencing software and CRM systems.