Office Administrator And E-Commerce Coordinator

We are looking for a motivated and versatile Office Administrator and E-Commerce Coordinator to join our team. This role combines administrative expertise with e-commerce operations, making it essential for ensuring the smooth functioning of our office and online business. The ideal candidate is tech-savvy, detail-oriented, and capable of multitasking across various responsibilities, including managing office operations, updating the website, processing orders, and engaging with online customers. Knowledge of platforms like Amazon, eBay, and QuickBooks is a huge plus and will be highly valued.

Key Responsibilities:

1. Office Administration:

• Perform general office tasks, including organizing files, managing records, and handling correspondence.
• Maintain office supply inventory and coordinate the purchase of necessary materials.
• Prepare and manage documentation, invoices, and other office paperwork.
• Collaborate with team members to ensure efficient workflows and adherence to company policies.
• Provide administrative support for business operations, such as scheduling, data entry, and report preparation.

2. Website Maintenance and Updates:

• Regularly update the company website with new products, descriptions, and images.
• Ensure website content is accurate, up-to-date, and optimized for user experience.
• Troubleshoot minor website issues and liaise with technical support when necessary.
• Monitor website performance and suggest improvements for functionality and aesthetics.

3. E-Commerce Operations:

• Process online orders accurately, ensuring timely printing and fulfillment.
• Manage order tracking, shipping coordination, and inventory updates.
• Collaborate with warehouse or logistics teams to ensure smooth delivery of products.
• Analyze e-commerce metrics and trends to suggest improvements in online sales strategies.
• Experience with platforms like Amazon and eBay is highly desirable, including product listing, inventory management, and customer communication.

4. Customer Support:

• Handle online customer inquiries via email, chat, or other communication channels.
• Resolve customer complaints and issues professionally and promptly.
• Provide product information, order updates, and technical support to customers.

5. QuickBooks and Financial Support (Highly Valued):

• Use QuickBooks for data entry, invoicing, and basic financial reporting.
• Maintain accurate records of sales, expenses, and transactions for office and e-commerce operations.
• Reconcile accounts and assist with generating reports for the management team.

6. Additional Responsibilities:

• Assist in developing marketing materials, such as promotional banners for the website.
• Support the management team with ad hoc projects as needed.
• Contribute ideas for improving processes related to office administration and e-commerce.

Qualifications:

• Proven experience in office administration, e-commerce coordination, or a related role.
• Proficiency in office software (MS Office Suite: Word, Excel, Outlook) and website management platforms.
• Familiarity with e-commerce tools (e.g., Shopify, WooCommerce, or similar platforms).
• Strong communication skills, both written and verbal.
• Excellent organizational skills with the ability to prioritize and meet deadlines.
• Attention to detail and a proactive approach to problem-solving.
• Knowledge of Amazon, eBay, and QuickBooks is a significant advantage and will be prioritized.

Preferred Skills:

• Basic graphic design skills for website or marketing updates (e.g., Canva, Photoshop).
• Experience in customer service or order fulfillment processes.
• Knowledge of SEO and online marketing strategies.
• Ability to analyze data and generate actionable insights.

Working Conditions:

• Full-time position with opportunities for growth and learning.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Expected hours: 40 per week

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person