Office Administrator - Bilingual (English/Spanish)

Job Description

The Gillman Immigration Law Firm is a boutique immigration law firm handling matters of humanitarian immigration relief zealously representing immigrant victims of domestic violence, crime, and family-based benefit petitions. We have our main office in Apple Valley, Minnesota.

Our firm is creative and client-centered in its problem-solving approach. We approach our cases with compassion and empathy with an unrelenting zeal to win for our clients. Our work is difficult but rewarding.

We have an immediate need for a team player that works well independently. As an energetic, self-motivated, and hard-working individual, you can see yourself on our team as a full-time Law Firm Office Administrator. This position is a 1099 contract position with the flexibility to work fully remote.

If you are a self-motivated, detail-oriented, driven individual – this is the role for you. To be successful you will remain accountable, act poised under pressure. We welcome strategic thinkers who have strong communication skills, with experience analyzing data to support decision-making.

Bilingual (Spanish and English) Law Firm Office Administrator Job Responsibilities:

• Retrieve, scan, and file incoming mail.
• Print and review cases or packets, bringing them to USPS or FedEx.
• Maintain office supplies inventory and keep stock levels in check.
• Meet clients at the office and handle submission fees and payment plans.
• Track and contact clients with overdue payments.
• Order client gifts and send birthday and anniversary cards.
• Deal with difficult clients as the Client Happiness Coordinator.
• Conduct GAS (Greet, Ask, Solve) calls to address client concerns.
• Handle mailing issues and mail out client cards and approval sheets.
• Oversee the implementation of new systems.
• Manage and operate various systems, including MyCase, Google Suite, Lawmatics, Slack, OpenPhone, Monday, Upwork, Virtual Latinos, Zoom, Pirate Ship, and Fortify.
• Assist the Managing Attorney and Marketing Coordinator on Community Engagement and Event Participation

Qualifications:

• Language Skills: Fluent in English and Spanish (both written and spoken).
• Proven experience in human resources, administration, and operations management.
• Familiarity with systems such as MyCase, Google Suite, Lawmatics, Slack, and others mentioned.
• Excellent organizational and project management skills.
• Strong communication and interpersonal skills.
• Ability to handle challenging client interactions with professionalism.
• Proficient in Microsoft Office and Google Workspace.

Position details

• Work Hours: Monday through Friday, 8:00 AM to 5:00 PM CST.
• Fully in office position.

We offer a collaborative and inclusive work environment focused on growth and client service excellence. This role is an excellent opportunity for a marketing professional looking to make a meaningful impact on the lives of our clients and our firm’s reputation in the community.

Job Type: Full-time

Benefits:

• Paid time off

Schedule:

• 8 hour shift

Salary Range:

• $21 - $23 per hour

Application Question(s):

• Are you fluent or native in Spanish?
• Can you read, write and speak Spanish on an advanced level ?
• Are you bilingual in English and Spanish
• Are you currently based in Minnesota? This is an in-office position.
• How soon would you be available to start if selected for this position?

Language:

• Spanish (Required)

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Are you fluent or native in Spanish?
• Can you read, write and speak Spanish on an advanced level ?
• Are you bilingual in English and Spanish
• Are you currently based in Minnesota? This is an in-office position.
• How soon would you be available to start if selected for this position?

Work Location: In person