Office Coordinator

Full Time • New York, NY, United States of America

18 - 21 (Hourly) Added 1 month ago

Summary

LOCATION

Luxury community setting with opportunities for varied schedules and shifts.

QUALIFICATIONS

High school diploma or GED, 1-3 years of related experience, strong communication skills, basic computer and technology knowledge, and First Aid/CPR certification where required.

RESPONSIBILITIES

Ensure five-star service for residents and guests, operate communication systems, answer calls, provide information, handle clerical duties, maintain hospitality standards, and manage internal and external communication.

INDUSTRY

Senior Living

SHORT DESCRIPTION

Office Coordinator role focused on delivering exceptional service and support within a luxury senior living community, enhancing resident and guest experiences through effective communication and professionalism.

Overview:

Born out of a partnership between Atria Senior Living and Related Companies, Coterie is a new luxury brand that re-imagines what senior living can be.

From stunning architecture and thoughtful design to state-of-the-art fitness facilities and curated culinary offerings, every aspect of life at Coterie is meant to support the individual and community in reaching new heights. We elevate wellness and strive to anticipate every need to offer a life more inspired.

Qualifications:

High school diploma or general education degree (GED); or one (1) to three (3) years related experience and/or training.
Strong verbal and written communication skills.
Basic knowledge of computers and technology.
Ability to effectively problem solve.
Basic First Aid and CPR certification where required.
Must successfully complete all Atria specified training programs.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to operate: telephone, emergency call system, monitoring board or beeper, photocopier.
Ability to work various schedules and shifts as needed.

Responsibilities:

The Office Coordinator ensures residents and guests experience five-star service at this luxury community. This individual is responsible for operating the telephone/communication centers of the community. This individual provides services and support to staff in a manner that meets or exceeds community expectations.

Answer incoming telephone calls in a cheerful and marketing-oriented way, determine callers' purpose, and forward calls to appropriate personnel or department.
Answer general questions about the community, provide callers with addresses, directions, and other information, and refer other specific questions to the appropriate staff.
Retrieve messages from voice mail and forward them to appropriate personnel.
Take and deliver messages or transfers calls to voice mail when appropriate personnel are unavailable.
Perform clerical duties as needed, such as filing, photocopying, and collating.
Take appropriate initiative; respond and follow through promptly to various needs and requests.
Provide a high level of customer service at all times.
Handle all resident and guest interactions with the highest level of hospitality and professionalism.
Maintain a current list of residents who are hospitalized.
Update appointment calendars, including transportation and salon calendars, as directed.
Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
Create and print fax cover sheets, memos, correspondence, reports, and other documents when necessary.
Order, receive and maintain office supplies.
Operate the Community's Communication HUB and is responsible for internal and external resident communications
May perform other duties as needed and/or assigned.

Salary Range: The wage range for this position is $18.75/hr - $21.56/hr, dependent on prior work history and experience