Office Manager

About Us:
We are a growing private practice providing high-quality speech-language therapy and occupational therapy services. Our compassionate and skilled team is dedicated to helping clients achieve their communication, motor, and sensory processing goals in a supportive and client-centered environment. We are looking for an organized, personable, and detail-oriented Office Manager to oversee our administrative operations and ensure our clinic runs smoothly. This role requires effective communication, exceptional organizational abilities, and a commitment to fostering a positive workplace culture.

Job Overview:
The Office Manager will play a vital role in the day-to-day operations of our clinic. This position is responsible for managing front office duties, client scheduling, billing and insurance, and providing exceptional support to both therapists and clients. The ideal candidate is organized, proactive, and committed to maintaining a welcoming atmosphere. Join our team as an Office Manager where your expertise will contribute to our success while providing you with opportunities for professional growth.

Key Responsibilities:

• Oversee and manage front desk operations, including answering phones, greeting clients, verifying insurance, following up with doctor offices, and managing client check-ins/check-outs.
• Schedule appointments and manage therapists' calendars efficiently to optimize client care.
• Provide excellent phone etiquette when interacting with clients, vendors, and team members.
• Handle insurance verification, billing, and client invoicing; communicate with insurance companies and address claims as needed. Follow up with past due invoices as needed.
• Maintain accurate records of client information, scheduling, and billing in the clinic’s electronic health record (EHR) system.
• Coordinate communication between clients, therapists, and other staff members.
• Order and manage office and clinic supplies to ensure smooth day-to-day operations.
• Assist in managing social media and client communications, such as appointment reminders and updates.
• Implement and uphold clinic policies and maintain a clean, organized, and welcoming office environment.

Qualifications:

• Associate's or bachelor’s degree preferred.
• Proven experience as an Office Manager, Administrative Assistant, or similar role, ideally in a healthcare or therapy setting.
• Strong organizational skills with attention to detail and an ability to prioritize tasks effectively.
• Ability to manage a team effectively while fostering collaboration and motivation.
• Excellent communication skills, both verbal and written.
• Ability to handle sensitive client information with confidentiality and professionalism.
• Familiarity with insurance billing and claims processes (preferred).
• Proficient in Microsoft Office Suite and experience with electronic health record (EHR) systems or scheduling software.
• Friendly, empathetic, and customer service-oriented demeanor.
• Capable of supervising staff while maintaining a positive work environment.

Benefits:

• Competitive salary based on experience.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• A supportive and positive work environment.

How to Apply:
If you are a motivated and organized professional who is passionate about supporting clients and clinicians in a therapy setting, please send apply through Indeed. Please make sure to upload your resume and a cover letter detailing your experience.

Yakety Yak Speech-Language Pathologists, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: From $22.50 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Experience:

• Office management: 1 year (Required)

Language:

• English (Required)
• Spanish (Required)

Ability to Commute:

• Kissimmee, FL 34741 (Required)

Ability to Relocate:

• Kissimmee, FL 34741: Relocate before starting work (Required)

Work Location: In person