Omnichannel Enforcement & Compliance Manager in Ewing

A collective energy and ambition. A place where you can make a real difference.

We’re a company that genuinely cares about our people, our products, our consumers and the environment.

Our unique, informal culture champions courage, determination and collaboration. Knowing we have an open and supportive team means each of us has the freedom to take responsibility and ownership. We have a shared passion to work hard, innovate and push boundaries.

United by the belief that when we strive for growth, anything is possible. While we might not be the largest company in our industry, we believe we can have the biggest impact because: Together We Have the Power to Win.

Hybrid - Ewing, NJ

Church & Dwight is looking for an Online Marketplace Enforcement Manager with a focus on Amazon and Walmart.com that will be responsible for monitoring and driving Buy Box performance and gray market defense. This candidate will work closely with the Director of Online Marketplaces, and key cross-functional teams with a focus on Digital Growth, Brand Protection, Brand Marketing, and Operations. The ideal candidate will be highly analytical, have experience navigating 1P and 3P businesses, and able to drive progress cross-functionally in a matrixed corporate environment. You will play a pivotal role in leading the implementation of and enforcement of the company’s downstream distribution controls, enforcing the company’s reseller policies, working with outside counsel to leverage intellectual property claims against unauthorized sellers of the company’s products, enforcing the company’s intellectual property rights with the assistance of counsel, and working within various data platforms to facilitate downstream distribution controls for overall omnichannel health, optimized distribution, and profitability.

What You'll Do

Leverage online monitoring tools like Precision eControl, Tracer.AI, Potoo, etc. to proactively identify instances of Lost Buy Box or rogue ASINs/items diverting sales away from company listings
Partner with Brand Protection team to place test buys to identify if product is legitimate, counterfeit, stolen goods etc. and take proper action using Amazon Brand Registry and in partnership with Amazon’s Counterfeit Crimes Unit
Use Vendor Central / Seller Central, Stackline and Walmart’s online data portals to assess impact of work and provide regular tracking and updates
Prepare summaries of actions and root causes identified by monitoring work to Brand Marketing teams to drive next steps in terms of prevention and “offense”: new listing creation, Transparency program launches on specific items, etc.
Establish relationships with Amazon and Walmart’s Brand Registry teams and develop a regular cadence of meeting to gain customer buy-in to joint problem solving
Unauthorized Reseller Management: Work hand-in-hand with outside counsel to identify and take action against disruptive unauthorized sellers, leveraging company’s authorized seller program and related tools. intellectual property claims and initiating internal blocks to stop the flow of products to disruptive actors.
Reseller Management Software: Maintain reseller management program software to house knowledge of company’s distribution documents, goals, tactics, and history of compliance. Make strategic recommendations to leadership regarding retention of certain channel partners in company’s distribution network based upon compliance, sales, strategic value, and other business metrics.
Data Analysis: Utilize data analytics tools and customer insights to ensure distribution compliance, making data-driven decisions to enhance the omnichannel experience.

Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of omnichannel efforts, regularly reporting results to senior management.

Who You Are

Experience using Amazon Vendor Central, Seller Central, Walmart Seller Center, etc.
Familiarity with brand enforcement tools like Tracer.AI, Potoo, Gray Falkon, etc.
Proficient with data and creating stories of root cause and impact
Proficiency using data analysis tools like Excel, PowerBI, Tableau, etc.
Up to date with eCommerce marketplace trends
Familiar with Amazon and Walmart Brand Registry and marketplace violation policies
A go-getter who is passionate about digging underneath the surface level of a task or problem
Strong attention to detail – even the smallest recommendations can yield the greatest results
Direct, personable, and respectful communicator and collaborator
Willingness to accept challenges that may require ambiguity and learning on-the-fly

Requirements:

Bachelor’s degree required (Business, Marketing, Operations, Supply Chain, or other related field)
3 – 5 Years experience omnichannel strategy development/implementation
5+ years of experience in managing online marketplace accounts, preferred experience with Amazon (experience with platforms like Walmart, eBay, etc. a plus)
Effectively communicate and influence key stakeholders on strategy, process flow, operations
Direct, personable, and respectful communicator and collaborator
Proficiency in data analysis and the ability to translate data into actionable insights.

#piq #LI-Hybrid

Church & Dwight is proud to be an Equal Opportunity Employer/Veterans/Individuals with Disabilities.

For more information on our company, our brands and our culture visit us at

http://www.churchdwight.com/

Omnichannel Enforcement & Compliance Manager

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