Omnichannel Program Manager

As Omnichannel Program Manager at 1WorldSync, responsibilities include the following:

• Lead an Omni-Channel roll-out and collaborate with internal and external stakeholders to drive implementation of the program requirements. This will include collaboration with eCommerce, Sales, Information Technology, Product, Go-to-Market, Tech Operations and Customer Support.
• Devise B2B integrated campaigns with the aim of acquiring and retaining customers.
• Champion cross-functional delivery of large-scale, complex projects involving multiple internal and external teams.
• Socialize and gain buy-in from key internal and wholesale partners on Omni-Channel programs.
• Write, edit and proof copy for promotional materials including social media and website, within co-marketing campaigns with our clients.
• Drive adoption and usage of 1WorldSync products and solutions.
• Partner with the business and the technical teams to own continuous improvement of existing and new Omni-Channel capabilities.
• Address critical issues/barriers; escalate issues, recommend and implement solutions as needed.
• Gather and prioritize program requirements, continue to evolve program, vision, track the status of each project and report on performance.
• Define and implement technical solutions to business challenges.
• Own program implementation and program management including overall point of contact, project plan, timelines, deliverables and troubleshooting issues.
• Identify customer needs that represent a significant market opportunity and/or revenue potential.
• Other duties as assigned

• Bachelor's degree or similar experience

• 5+ years of experience in project and program management
• 3+ years of experience in Microsoft Office Suite (emphasis on Excel)

• Ability to work under pressure, managing several projects simultaneously with minimal supervision.
• Strong Analytical skills - Ability to work with numbers, generate reports and statistical data, ability to interpret that data, and in turn identify problems, opportunities, trends and develop solutions required.
• Strong Technical skills - Ability to fluently navigate within customer portals/dashboards as well as internal platforms.
• Knowledge of customer best practices, market intelligence, category/channel/ shopper trends, and shopper Insight into actionable ideas.
• Commercial experience, highly developed collaboration and influencing skills, self-starter, results-driven, entrepreneurial.

• Proficiency in utilizing data analytics and business intelligence tools to drive insights and improvements within the program.

Compensation:

• $60,000 - $80,000 base salary.
• This is a commission-eligible role.
• Candidates can expect salary offers that range from the minimum to the midpoint of the salary range.
• 1WorldSync provides full pay ranges so candidates can consider their growth potential.

Benefits:

• Incredible health benefits (FSA and HSA options), with dental and vision coverage.
• 401(k) plan with employer match.
• Paid time off as well as company holidays, volunteer time off, sick time, bereavement leave, and 12 weeks of fully paid parental bonding leave.
• Short and long term disability and life insurance.
• Additional optional benefits, including a comprehensive legal plan, pre-tax parking and transit accounts, critical illness insurance, accident insurance, long term care and whole life insurance, identity theft prevention, tuition reimbursement, and pet insurance.
  

• This is a hybrid position that requires 3 days per week at our Chicago headquarters location.
• This role requires the candidate to have the authority to work in, and be located in the US.
• This position requires up to 5% travel.
  

1WorldSync will provide reasonable accommodations during the application process upon request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please contact us at humanresources@1worldsync.com.