On-Site General Manager

On-site living is required, and free lodging is provided as part of the compensation package.

Operations Management-

Build and manage a strong, collaborative team focused on the hostel’s mission, ensuring tasks are completed through delegation and teamwork.

Evaluate current processes; develop, implement, and regularly assess strategies for ongoing improvement.

Oversee all aspects of front desk operations, ensuring tasks are effectively delegated and completed:

• PMS - Cloudbeds
• OTA management
• Guest relations
• Ongoing, effective management and pricing of room/bed/activity inventory
• Rate comparison with competitive set and year-over-year analysis

Lead and oversee marketing and advertising efforts:

• Assess current marketing strategies and develop plans for improvement.
• Manage social media accounts, including creating a content calendar.
• Create and implement advertising campaigns.

Supervise or conduct inventory and ordering to ensure smooth operations:

• Front desk supplies
• Room supplies and guest amenities
• Housekeeping needs
• Food supplies

Oversee maintenance and facility management:

• Ensure the property is well-maintained and in proper working order.
• Respond to guest and staff feedback regarding broken or malfunctioning items.
• Conduct routine site inspections to identify, resolve, and prevent potential problems.

Cultivate the hostel atmosphere and activities in alignment with its mission and culture:

• Organize and oversee guest activities, ensuring they are well-executed.
• Record details for each event (duties, expenses, challenges, successes, and areas for improvement) to allow for easy replication and refinement.

Staff Management/Leadership:

• Participate in recruitment and hiring process and decisions
• Onboard and train new hires
• Set clear expectations linked to hostel mission and goals
• Assign and oversee task completion (housekeeping, maintenance, guest activities, front desk, social media)
• Ensure staff are following all procedures and exemplifying company values and standards
• Assess staff performance to make sure the right people are in the right jobs
• Provide necessary one-on-one and team coaching, training, and development so that staff has the knowledge, skills, and resources to be successful
• Weekly scheduling

Public Relations and Industry Relations:

• Maintain guest contact lists.
• Participate in local business associations.
• Organize local community outreach and volunteer activities for staff and guests.
• Participate in hostel industry events and conferences.
• Build partnerships with local small businesses.

Business Development and Strategy

• Follow trends in the hostel industry
• Ensure that the hostel identifies and meets the changing needs of guests
• Create and implement a written plan for growth and expansion to capture more market share and new markets

IT

• Maintain website
• Maintain staff computer
• Administrate public and private wifi networks

Requirements:

Previous hostel, hotel, or other hospitality industry management experience

Relevant college degree or extensive experience

Knowledge of Property Management Systems and Channel Managers- Cloudbeds experience a plus

Sales and Hospitality Marketing experience a plus

Experience working with the major OTA’s

History of successful leadership roles

Budgeting and strategic planning experience

Must be able to delegate effectively

Valid Driver License

Alignment with our values

Must have excellent skills in the following areas:

• Critical thinking
• Strategic planning
• Self/time management even in highly distractible environment
• Organization/Procedures/Process Development
• Problem solving
• Conflict resolution
• Communication - verbal and written

Personality Traits:

• Personable and Friendly
• Assertive
• Driven
• Passion for travel, other cultures, adventure
• Fun, adventurous

Job Type: Full-time

Pay: $40,000.00 - $45,760.00 per year

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Relocation assistance

Schedule:

• Monday to Friday

Work Location: In person