Online Community Engagement Manager

Community Manager

The Community Manager (referred to as “CM”) is a vital member of the team, responsible for creating, facilitating, and growing a thriving online community. This role works closely with leadership and collaborates with all team members to ensure a positive and engaging experience for community members. The CM focuses on community operations, engagement, and strategic growth.

Qualities Required by the Community Manager:

• Exceptional organizational and time management skills
• Attention to detail
• Clear communication skills, both verbal and written
• Enthusiasm to foster growth and improve the community experience
• Confidence with live virtual events and public speaking
• Familiarity with marketing strategy and current tech platforms
• Progressive thinker with a willingness to adapt and innovate
• Ability to use technology tools effectively and creatively
• Enthusiasm to move with the speed of the business and expand responsibilities as needed

Tools Used by the Community Manager:

• MightyNetworks: community hosting platform
• Canva: graphic design platform
• ClickUp: internal project management
• ActiveCampaign: email marketing software
• Gmail: email software
• Slack: team communication

Community Manager Responsibilities:

The primary responsibility of the Community Manager is to oversee an online membership community, ensuring member satisfaction, engagement, and growth. Responsibilities include:

• Manage the community inside of the hosting platform to ensure that each member’s experience is positive. Oversee the strategic direction of the membership platform to ensure members are happy, the community is growing consistently, and that the brand promise is delivered.
• Post community updates and relevant educational content inside the platform.
• Brainstorm, plan, and schedule live trainings and community roundtables for members throughout the year.
• Design and post quarterly resources for new members inside the community.
• Coordinate with guest trainers on event topics, schedules, and logistics, ensuring smooth execution.
• Attend and moderate all live community events.
• Respond to member posts and inquiries inside the hosting platform daily.
• Manage the referral program by providing important resources for affiliates, communicating upcoming enrollment dates, growing the referral program with ideal members, and answering questions as they arise.
• Conduct quarterly audits of the community platform to ensure all links are working and the platform is used to its fullest capability.
• Hit quarterly and yearly revenue targets set by leadership. If targets are not being met, collaborate with leadership to create a revenue recovery action plan.
• Review monthly community reports with the leadership team and operations manager. Analyze the data, make recommendations, and create action plans for implementing community improvements.
• Draft and send a monthly community newsletter to engage members and promote upcoming events.
• Collaborate on creative marketing efforts to increase membership growth and execute necessary tasks for marketing initiatives.
• Support marketing campaigns and initiatives on social media through content creation or filming, as needed.
• Record monthly time-lapse/b-roll videos to be used for social media posts or other marketing initiatives.
• Work with leadership and the social media manager on creating a launch strategy for the quarterly referral program and membership enrollment.
• Appear as a guest on podcasts or external events, as requested.

Job Type: Part-time

Pay: From $26.00 per hour

Expected hours: 20 per week

Benefits:

• 401(k)
• Paid time off

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• marketing: 2 years (Required)
• live event: 1 year (Required)

Work Location: Remote