Online Sales Representative

We are growing! Come and join us!

We recruit employees who support our core values of Accountability, Creativity, Integrity, Respect, and Candor. By prioritizing these values, we deliver on our vision of "Success made Simple" to ourselves, our dealers, our customers, and our communities.

We are seeking an energetic and results-driven Online Sales Representative to join our growing e-commerce team. As an Online Sales Representative, you will be responsible for driving sales, managing online listings, and ensuring a seamless shopping experience for our customers across various digital platforms, including our website, marketplaces (e.g., Facebook Marketplace), and social media channels.

The Ideal Candidate will:

• Manage online product listings, ensuring they are up-to-date, accurate, and optimized for search.
• Respond to customer inquiries, address concerns, and provide product recommendations via phone, chat, email, and messaging systems or e-commerce platforms.
• Build and maintain strong relationships with customers to encourage repeat purchases and positive reviews.
• Monitor customer feedback and reviews to improve customer experience and suggest improvements in product offerings or services.
• Stay updated with industry trends, competitor pricing, and online marketing strategies.
• Create and manage promotions, discounts, and special offers on digital platforms to drive sales and boost customer engagement.
• Collaborate with the marketing team to develop online ad campaigns, social media posts, and email marketing strategies.
• Coordinate with the inventory team to ensure timely fulfillment of orders and updates to stock levels.
• Track orders from online sales to delivery, ensuring excellent customer satisfaction and resolving any issues promptly.
• Monitor and report on key sales metrics (e.g., conversion rates, sales volume, revenue) to evaluate performance and suggest improvements.
• Use analytics tools to optimize online sales strategies and identify new opportunities for growth

What you need:

• 1 year of sales experience with proven track record of competitive sales success
• Experience with Facebook Marketplace or other marketplace platforms
• Knowledge of SEO, product listings optimization, and digital advertising (Google Ads, Facebook Ads)
• Familiarity with CRM systems and email marketing tools (e.g., Mailchimp)
• Strong verbal and written communication skills
• Strong problem-solving skills
• A customer-centric approach
• Proficiency in Microsoft Office and online sales tools (familiarity with Google Analytics and other social media management tools is a plus)
• Ability to analyze sales data and optimize strategies for growth.

What we will provide you:

• Monthly Bonus Potential
• Hybrid Scheduling Potential
• An Engaged Leadership Team
• Hands-On Training
• Ergonomic Benefits
• Paid Time Off & Paid Holidays
• Employee Assistance Program
• Medical, Dental, Vision, Disability, and Employer Provided Life Insurance
• Health Savings Account Eligibility
• 401(k) Plan with a Safe Harbor Match

Who Is RTO National?

Please visit our website for additional information!

https://www.rtonational.com/careers