Digital Techno Hub
Online Sales Associate
LOCATION
Remote
QUALIFICATIONS
High school diploma or equivalent, proven experience in sales, customer service, or retail, strong written and verbal communication skills, proficiency with e-commerce platforms, CRM tools, and Microsoft Office Suite.
RESPONSIBILITIES
Respond to customer inquiries, manage the sales process, utilize CRM tools, collaborate with marketing and fulfillment teams, identify opportunities to upsell or cross-sell products, achieve and exceed sales targets, handle customer complaints or issues.
INDUSTRY
Digital Sales/E-commerce
SHORT DESCRIPTION
Online Sales Associate needed for a digital sales role with a company that values innovation and teamwork.
Job Overview:
We are seeking a motivated and customer-oriented Online Sales Associate to join our growing e-commerce team. As an Online Sales Associate, you will handle inbound and outbound sales inquiries, provide exceptional customer service, and assist customers through the entire online purchasing process. The ideal candidate will be passionate about sales, possess excellent communication skills, and demonstrate strong problem-solving abilities. This role is a fantastic opportunity to grow your career in the digital sales sector with a company that values innovation and teamwork.
Key Responsibilities:
- Respond to customer inquiries and online chat requests, providing timely and accurate information about our products and services.
- Manage the full sales process, including quoting, negotiating prices, and finalizing purchases.
- Utilize CRM tools to track and update customer interactions and sales activities.
- Collaborate with marketing and fulfillment teams to ensure a seamless customer experience from start to finish.
- Identify opportunities to upsell or cross-sell products and recommend alternatives as needed.
- Achieve and exceed weekly/monthly sales targets and key performance indicators.
- Handle customer complaints or issues promptly and professionally, aiming to ensure high customer satisfaction.
- Stay up-to-date with industry trends and product knowledge to provide informed recommendations.
Qualifications:
- High school diploma or equivalent (Bachelor’s degree in Business, Marketing, or related field preferred).
- Proven experience in sales, customer service, or retail, preferably in an online setting.
- Strong written and verbal communication skills.
- Proficiency with e-commerce platforms, CRM tools, and Microsoft Office Suite.
- Ability to work independently in a fast-paced, remote environment.
- Goal-oriented with a positive attitude and a passion for sales.
Benefits:
- Competitive salary with performance-based bonuses.
- Flexible work schedule and remote working options.
- Opportunities for career development and advancement.
- Health, dental, and vision insurance (if applicable).
- Employee discounts on company products.
Job Type: Full-time
Pay: $7,457.00 - $8,140.00 per month
Shift:
- 8 hour shift
Work Location: Remote