Anne Arundel Workforce Development Corporation (AAWDC)

Operations Analyst

Full Time • Washington, DC, United States of America

60,000 - 75,000 (Yearly) Added 1 week, 3 days ago

Summary

LOCATION

Washington, DC metro accessible office location

QUALIFICATIONS

Bachelor's degree in Computer Science or related discipline, a minimum of 2 years of help desk support experience, knowledge of SQL, UNIX, a scripting language (Python, Bash), and familiarity with tools such as Notepad++, Subversion, and Powershell. Must hold an active Secret clearance and be a US Citizen.

RESPONSIBILITIES

Address EDW technical issues, maintain documentation, track system usage metrics, assist with data loading processes, support application execution, conduct EDW product marketing activities, provide end-user training, and perform daily monitoring of production systems.

INDUSTRY

Data Warehousing and IT Support Services

SHORT DESCRIPTION

KSQUARED is seeking an Operations Analyst to support the Enterprise Data Warehouse (EDW) Operations team through helpdesk support, documentation, metrics tracking, and analysis of data loading issues.

Description

KSQUARED is seeking an Operations Analyst to join our team in a Washington, DC, metro accessible office location. The Operations Analyst is responsible for executing a variety of support tasks for the Enterprise Data Warehouse (EDW) Operations and Maintenance (O&M) team. Support tasks include providing helpdesk support for the EDW, writing documentation and other end user communications, and tracking key metrics. This position will also support analysis of data loading issues and assist in the resolution of identified issues.

Key Responsibilities

Address EDW technical issues originating from Help Desk tickets, interface with internal teams as required and communicate the resolution back to the end user.

Maintain and update documentation related to EDW operation and support.
Track and organize system usage metrics via Excel and the Business Objects Administration tool.
Develop a working knowledge of the EDW data loading processes.
Assist with production application execution and administration.
Carry out EDW product marketing activities; such as writing articles and developing documents related to EDW functionalities and the end user community.
Devise solutions for solving basic customer problems.
Work extensively with end users and assist with training.
Strive to improve technical expertise through the identification of new processes and technical alternatives to resolve problems and/or make general system improvements.
Utilize Business Objects to create, manage and view reports.
Perform daily monitoring activities of production systems.
Working within a Data Warehouse Environment

Skills, Knowledge and Expertise

Education and Experience Requirements:

Must hold an active Secret clearance required.

Bachelor’s degree in Computer Science or related discipline
A minimum of two (2) years of relevant experience in help desk support
Clear and effective business / technical communication skills (oral and written)
Position requires knowledge of SQL, UNIX and a scripting language (Python, Bash,
Familiarity with tools such as Notepad++, Subversion, Powershell
The ability to work in a complex multi-faceted environment is required
Knowledge of basic data warehouse concepts (e.g. Repository, Star, Operational Data Store)
Due to contract requirements and the nature of the work, US Citizenship is required
Position is contingent upon satisfactory results from a pre-employment background check.

About Anne Arundel Workforce Development Corporation (AAWDC)

AAWDC is a nonprofit corporation that provides innovative, high-quality workforce development services to Anne Arundel County businesses and residents. We are the bridge between understanding the workforce and talent development needs of local and regional businesses and preparing individuals to meet their full career potential.

Our Business & Industry Solutions team provides various services to the local business community, and one of them is recruitment assistance. Therefore, the job postings in this section are not directly associated with our organization; instead, they are featured here as a service for one of our business partners.

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