Orientation Program Coordinator (Student Services Professional Ii - Exempt), New Student Orientation And Family Programs

Job no: 544682
Work type: Staff
Location: San Bernardino - San Bernardino Campus
Categories: Unit 4 - APC - Academic Professionals of California, Administrative, Probationary, Full Time, On-site (work in-person at business location)

Job Summary:

The Orientation Program Coordinator position supports the Director of New Student Orientation and Family Programs in supporting enrollment management goals and objectives by enhancing the experiences of new students at CSUSB. This position involves advising newly admitted students about critical information to aid in the transition into the university. Advising and transition are accomplished by assisting students in understanding academic requirements, registration procedures, and university policies; collaborating with academic departments to ensure new students have access to the resources and support services needed to succeed; designing and implementing orientation programs and activities that foster student engagement and build a sense of community among new students. By applying student development and transition theories, the Orientation Program Coordinator ensures that new students, including first-year and transfer students, receive comprehensive support through Orientation programs. The Orientation Program Coordinator maintains the administrative aspects of these programs and supports the recruitment, training, and supervision of student assistants (Orientation Leaders), ensuring the effective execution of orientation and transition activities. This position plays a vital role in fostering a welcoming and supportive environment for all new students, ensuring they have the tools and resources necessary to thrive at CSUSB. In addition, this position facilitates the Cody the Coyote mascot program.

Duties / Responsibilities:

• Assist in the development and implementation of comprehensive mandatory Orientation programs for newly admitted first-year and transfer students for Spring term.
• In collaboration with the Director, coordinate all advising and logistical aspects of program development, including design, registration system management, student leader staffing, marketing and communication, risk management, and program assessment.
• Incorporate student development and transition theory in designing a thorough orientation program.
• Coordinate academic advising for first-year and transfer students during orientation to ensure successful course registration.
• Coordinate with Student Affairs to engage students with student services that will support sense of belonging and student success.
• Collaborate with the Parent and Family Coordinator to synthesize the planning and execution of the Parent and Family orientation program with the student program.
• Assist the Director in developing assessment strategies and collecting programmatic assessment data.
• Maintain up-to-date files, written reports, and job-related data.
• Assist in recruiting, selecting, and training the Orientation Leader team and front desk student assistants, with an emphasis on skill development and exceptional customer service.
• Provide lead work direction and evaluation input for Orientation Leaders in their job duties and responsibilities.
• Collaborate with the Orientation Senior Program Coordinator to create and co-teach a comprehensive training class for Orientation Leaders, including class preparation, facilitation, and student evaluations.
• Provide lead work direction to student assistants and coordinate student assignments and training.
• Assist in the daily operations and coordination of the front office including, but not limited to, welcoming students, answering phones and assisting students with inquiries.
• Assist in training and providing lead work direction to a graduate assistant, if applicable.
• In collaboration with the Marketing and Communications Office, create marketing materials for orientation programs, including new student handbooks, parent and family handbooks, Orientation Leader training manuals, and coordinated email communications with admissions. Additionally, coordinate Orientation Leader recruitment and promotional items.
• Monitor and maintain the orientation website, ensuring it is updated with accurate and timely information.
• Ensure that social media, email, and print communications for prospective and admitted students are sequential, coordinated, and consistent in message and tone. Maintain and write communications for these audiences and generate content for recruitment platforms, as well as schedule webcasts, online chats, and digital information sessions.
• Collaborate with the university's Office of Strategic Communication team to ensure final graphics and layouts are visually appealing and align with the university's brand.
• Facilitate the Cody the Coyote mascot program.
• Assist with the development of policies and guidelines for the use of the mascot and maintain reservation system with requests and scheduling.
• Assist in the selection, hiring, training, and supervising student assistants to be in mascot costume.
• Establish and maintain close working relationships with other campus offices and departments both in-person and via electronic communication to coordinate inclusive orientation programs.
• Provide thoughtful and dedicated support for other CSUSB transition programming and/or campus-wide events and initiatives as directed.
• Work with academic units, advising centers, and university divisions (Student Affairs, Information Technology, Administration and Finance, and Advancement) to intentionally connect university strategic plans and learning outcomes with orientation program goals and objectives.
• Other classification related duties as assigned.

Minimum Qualifications: Required Education and Experience

• Experience: Possession of these knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job‑related field may be substituted for one year of the professional experience.
• Education: Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.

Required Qualifications

• Working knowledge of the practices, procedures and activities of the program to which assigned.
• General knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Ability to interpret and apply program rules and regulations.
• Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
• Ability to obtain factual and interpretive information through interviews.
• Ability to reason logically; ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
• Ability to advise students individually and in groups on routine matters where required;
• Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
• Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts.
• Ability to rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
• Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
• Valid Drivers License

Preferred Qualifications

• A Master’s degree highly preferred from an accredited university,
• A minimum of one year of relevant experience as a graduate assistant or post-bachelors experience with first year experience / transition / orientation program development, and supervising or advising student staff.
• One year post-master’s university first year experience and/or transition experience preferred.
• An understanding of student development and transition theory.
• Experience with program planning and outcomes assessment and analysis is preferred.
• Experience with budget and resource allocation is preferred.
• Strong experience in First Year Experience and transition programs.
• Knowledge of working at a public institution.
• Ability to establish effective working relationships with staff, students, faculty, parents, and guests.
• Ability to translate student development, leadership theory, and research into practice.
• Ability to advise student groups and facilitate group development.
• Ability to plan and implement programs linked to student learning outcomes.
• Experience maintaining and tracking administrative paperwork.
• Demonstrated ability to work collaboratively with a diverse student and staff population.
• Communicate effectively both verbally and in writing.
• Knowledge of contract development, negotiations and execution.
• Event planning skills including designing, marketing, implementing, and assessing impact.
• Ability to work autonomously and manage multiple tasks simultaneously.
• Ability to analyze situations and develop solutions.
• Experience supervising and evaluating student staff.
• Ability to design and present student staff training and development.

Compensation and Benefits:

Anticipated Hiring Range: $4,841.00 per month

Classification Salary Range: $4,841 - $6,884 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Probationary

Academic year schedule: Monday through Friday (7:30 am – 4:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.

The application deadline is: January 6, 2024 at 11:55 pm (PST)

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus. See policy at https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act