Otter & Oak | Assistant Retail Manager

MountainPlex Properties is a privately owned company that was founded in 2007 as a property management and development company. The primary objective is to contribute to the economic redevelopment of the Hinton Historic District through the preservation of the community’s history, architecture, and culture while serving the needs of local citizens, guests, and visitors.

Job Description

We are seeking a full-time Assistant Retail Manager to be a part of a growing company reporting to the Otter & Oak Manager. This position will be an integral member of our retail and coffee shop team, support management functions, and will interact regularly with team members, local citizens, guests, visitors, and vendors.

Job Duties

The successful applicants will be responsible for supporting the Retail Manager in the direct supervision and coordination of activities of the retail team at Otter & Oak and baristas at Otter Cafe. In addition to being a community ambassador and enhancing each customer's visit with knowledge of the area, this position is also responsible for:

• Keep records of purchases, sales, and requisitions.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise, brewing coffee and making specialty drinks.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods, and ensure online shops reflect accurate inventory levels.
• Review inventory, restock, and report on needed/recommended ordering monthly.
• Instruct staff on how to handle difficult and complicated sales.
• Assign employees to specific duties.
• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
• In the absence of the Retail Manager, direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Enforce safety, health, and security rules.
• Assist in the hiring, training, and evaluation of personnel in sales or marketing establishments, make recommendations in the promotion or dismissal of team members to the Retail Manager when appropriate.
• Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.
• Follow and promote established credit policies and operating procedures.
• Authorize payments and merchandise returns.
• Plan and prepare work schedules and keep records of employees' work schedules and timecards in the absence of the Retail Manager.
• Execute and train staff on established policies, goals, objectives, and procedures for the department.
• Respond to customer feedback on social media platforms according to brand standards and posting guidelines.
• Examine products purchased for resale or received for storage to assess the condition of each product or item
  
• Other duties as assigned.

Job Skills

• Management/leadership experience
• Retail, sales, and/or marketing experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Ability to operate Point-of-Sale (POS) systems
• Ability to perform data entry, run, and read reports

Job Perks

Humble, hungry, and smart! At MountainPlex Properties, those are the most important things we look for in an employee. Our culture is built around teamwork, collaboration, and customer service; where everything we do, enhance, and innovate must create value for the guest. We are looking for a results-driven, teammate who will help foster company success, while being courteous to customers and colleagues, having a positive attitude and service-oriented outlook. MountainPlex Properties offers team members excellent growth and development opportunities.

**PERMANENT, FULL-TIME EMPLOYEES QUALIFY FOR 100% EMPLOYER-PAID PREMIUMS FOR MEDICAL, DENTAL, VISION, AND DISABILITY INSURANCE **

How To Apply

Please respond to Megan Harvey, VP of Human Resources & Staff Development at: https://practicelink.bamboohr.com/jobs/

MountainPlex Properties is an Equal Opportunity Employer. Minorities and Women are encouraged to apply.