Outreach Coordinator - Liheap

The LIHEAP Outreach Coordinator is responsible for planning, coordinating, organizing, and implementing all aspects necessary to deliver effective outreach events. The Coordinator is responsible for determining benefits eligibility to support low-income households in Champaign County to maintain utilities and provide information or referrals to address other identified service needs. Additionally, the Case Worker II – Utility Assistance supports the Utility Assistance Program staff in the absence of the Program Manager and ensures delivery of assigned duties and program services in accordance with the Agency Vision, Mission, and Values and applicable program contracts, manuals, and guidelines.

Requirements

• Education in hospitality, communications, marketing, public relations, or a related field and documented experience of event planning, Bachelor degree preferred. Combination of education, training, and experience in the field may be considered.
• Strong background in customer services and human services.
• Experience in planning events, coordinating, and collaborating with social service agencies, organizations, schools, health facilities, and other entities in Champaign County.
• Must demonstrate excellent listening skills, presentation and public speaking skills and the ability to share information effectively to diverse
• Ability to establish project management plans, assign team tasks, and develop mitigation plans to address potentials problems that may arise.
• Ability to pass criminal background
• Multi-lingual skills preferred
• Valid driver’s license and ability to travel throughout Champaign County as necessary to conduct services at outreach sites.
• Ability to develop and implement processes for program service delivery.
• Ability to follow program procedures while adjusting work style to meet the program needs and needs of the client.
• Ability to utilize organizational skills to manage all aspects of a client's case, including tracking activities, updating records and monitoring outcomes. Must manage files and documents and follow recordkeeping requirements.
• Ability to handle program and client information in a confidential manner and report concerns as mandated.
• Ability to consistently and accurately use basic math skills to determine household income and benefit eligibility according to funder income limits.
• Highly proficient data entry and computer skills and the ability to use and manage computer files, use databases, create spreadsheets and prepare
• Ability to learn the use of web-based systems.
• Knowledge and respect for diverse cultures/lifestyles and problems of poverty in the community.
• Knowledge of trauma-informed care principles.
• Ability to communicate effectively both written and orally.
• Proficient in English (spelling, punctuation, grammar).
• Computer skills needed to complete case documentation, data entry and timesheets.
• Ability to work a flexible schedule to accommodate scheduling needs including evenings and weekends.

Summary

Status: Full-Time/37.5 hours per week
Schedule: 8:00 a.m. – 4:30 p.m., M-F (Flexibility is necessary to support program goals.)
Starting Hourly Wage: $23.41

Worksite Location: 1776 E. Washington Street, Urbana, IL 61802

Competitive benefits, health insurance, dental insurance, retirement, high quality programming and great work environment!

Internal (RPC) Applicants Apply at: UKG SSO Sign-In under My Career>Search for Jobs

Job Type: Full-time

Pay: $23.41 per hour

Benefits:

• Dental insurance
• Health insurance
• Retirement plan

Schedule:

• Day shift

Work Location: In person