Outside Fiberglass Pipe Sales

Essential Duties and Responsibilities include the following:

Sales Calls:

• Research leads and record lead information into our sales tracking system.
• Cold calling activities to obtain specific information/names and qualified leads from Customer switchboard/receptionists.
• Qualify leads through discussions with potential buyers to understand use of pipe and tanks.
• Tracking sales activities, successes, and follow up in CRM system.
• Schedule times and routes for visiting clients at minimum every other week.
• Customer site visits.
• Research for any customer requests.
• Development of proposals from client conversations and requests.
• Regular follow up with customers on proposals.
• Send basic email marketing to client after initial calls.

• Work with customer to understand measurements, materials, and specific requirements for their specific application of pipe.
• Review potential job with manager/estimator to ensure acceptance of work.
• Work with pipe drafter to develop pipe drawings and product based on conversations.
• Develop pricing and timelines with estimator and production managers.
• Document proposal for customer in company format.

• Presenting and reviewing proposals with clients
• Negotiating proposals with clients with management involvement as needed

• Excellent verbal and written communication skills combined with ability to be a good listener and communicate effectively with individuals at all levels, both inside and outside of the organization.
• Strong business acumen with ability to understand client goals and objectives, develop strategic plans for the client designed to support the achievement of those goals, and the hands-on aptitude to implement any required changes.
• Ability to practice critical thinking skills and strike the appropriate balance between satisfying the customer and making the right decision.
• Self-confident with ability to assess situations, make sound decisions, and resolve problems or issues for the customer autonomously.
• Strong customer service skills, able to manage customer inquiries and complaints swiftly and maintaining positive customer experience
• Strong organizational skills with ability to handle multiple priorities efficiently and effectively.
• Ability to see the big picture and strike a balance between written processes and common-sense practices as situations arise.
• Strong sense of urgency and commitment to leading continuous quality improvement.
• Strong attention to detail.
• Ability to manage stress and work under pressure.
• Ability to work in a fast-paced work environment.

• Three years office experience.
• Proficiency in MS Word and Excel, with working knowledge of CRM systems.
• Working knowledge of ERP systems.

• Must have above average skills of Microsoft Outlook, Microsoft Office Excel, Microsoft Office Word, and Microsoft Office Power Point.
• Experience of using CRM and ERP systems a plus.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

• Work with the supply chain team to develop, implement, and maintain processes designed to provide notice of any product service gaps that will negatively affect our ability to meet customer expectations.
• Manage the development of all outgoing communication to customers and develop templates as required to ensure that messages are delivered in a positive, consistent manner by the entire team.
• Work closely with the sales organization to assist in finding acceptable resolution to significant customer issues, ensuring that everyone involved receives timely, accurate information relating to all facts surrounding the issue.
• Monitor daily activity reports to ensure timely processing of orders and response to customer inquiries.
• Work closely with the operations, and marketing team.
• Work with and/or lead cross-functional teams as required to identify, develop and implement new process or process improvements as need to support the goals and objectives of the organization.
• Participate in leadership, process and product training as required.

• Understand segment customer wants and needs, how they do business, their core applications and the Midwest relevant solution.
• Understand and drive operational efficiencies as a direct driver of customer satisfaction.
• Understand internal customer’s needs with regards to driving sales and market operational efficiencies.

• Assist Midwest by providing and submitting ideas for resolution of problem areas.
• Regularly communicate with Midwest Managers regarding key deliverables.
• Work with Team to improve processes to increase operational excellence within the Sales arena.

• Maintain excellent attendance /on-time record.
• Consistently meet or exceed department expectations/targets for Midwest.

• Ability to work under pressure and meet deadlines.
• Ability to manage multiple tasks and prioritize workflow.

• Coordinate with all departments within Midwest to ensure concise and timely communication.
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
• Demonstrates group presentation skills; Participates in meetings.
• Writes clearly and informatively; Presents numerical data effectively.
• Able to read and interpret written information.
• Respectful of others in all conversations and communications.
• Be a subject matter expert for the Sales and Brand marketing team members.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Apply Situational Self-Leadership with respect to tasks and goals.

• Regular and reliable attendance.
• Promotes a professional public image for the company.
• Adheres to all Midwest’s Policies, including Computer, iPhone, iPad, & Mobile Device.
• Protects the company’s privileged information as well as that of their customers.

• Focus on solving conflicts in a professional manner.
• Listens to others without interrupting.
• Keeps emotions under control.
• Remains open to others' ideas and willing to try new ideas and concepts.
• Clearly communicate opinions with data to support ideas and concerns.