Part Time Front Desk Coordinator

Job Description- Full Time Front Office Coordinator

We are growing and looking for an experienced full time Front Office Coordinator to join our team! Being Bilingual and/or having experience in Aesthetics Industry is not required, but a PLUS. This position is at our Carrollton location. 2 weekends per month are required for this position.

Requirements:

• 1+ years of experience in Front Office/Customer Care Coordinator/Receptionist role in Plastic Surgery/Aesthetics/Dermatology/Med Spa (Will consider training a strong candidate that is eager to learn and able to adapt quickly)
• High School Diploma or Equivalent Preferred
• Customer Service 1+ year Required
• Computer Skills Required
• Bilingual a PLUS - Spanish preferably
• Licensed as a Medical Assistant is a PLUS (not required)
• CPR/BLS Required

Job Duties:

• It is the duty of the front office coordinator to maintain accurate records and distribute patient chart information correctly to the medical staff while complying with HIPPA regulations.
• This role is crucial to the overall patient experience and will require multi-tasking, focus and effective communication.
• Monitor minimal wait times for appointments, offer extra accommodations when necessary.
• Initiates inventory tracking and reporting to management in a timely manner
• Must be able to adapt quickly and be trainable
• Team player with "going over and above" & positive attitude is a must
• Meet or exceed clinic financial monthly revenue goals through product revenue and client retention.
• Assists with appointment scheduling via phone, email or text and resolves any scheduling issues quickly and professionally
• Must remain professional in any setting that may represent NWME Aesthetics
• Assists in creating new services/treatments
• Skilled in up-selling appropriate treatment options to facilitate necessary treatment plans with patients as necessary
• Collaborates with clinic management to ensure marketing strategies are being executed and monthly goals are met.
• Remain up-to-date with accurate product and treatment education for patients and attends required staff developmental meetings.
• Ensures that all daily opening and closing duties are performed thoroughly (opening and closing duties will be provided for agreement and sign-off)
• Willingness to network and post via social media platforms weekly
• Familiarity with Facebook, Instagram, Tiktok, Canva, Email Marketing, Aesthetic Record a PLUS
• Help meet monthly clinic treatment and retail goals. Has to be confident and knowledgeable in retail sales, goal oriented and driven
• This position pays hourly plus free Laser Hair Removal and other treatments. Discounts on other aesthetic treatments provided
• Performing front desk tasks - managing office telephone systems, including answering calls and returning messages, etc in a professional and timely manner
• Appointment scheduling, maintaining communication to follow up with patients and confirm future appointments in a timely manner
• Coordinating daily office activities, greeting patients, checking patients in/out for appointments
• Prepping patients and rooms for procedures
• Must be self starter and able to work independently

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Experience:

• Front Office Coordinator: 1 year (Required)
• Aesthetics/Dermatology/Medical Spa: 1 year (Preferred)

Work Location: In person