Personal Injury Intake Manager

About Us:

The Firm EXP is a premier legal consulting company that partners with personal injury law firms to streamline operations and deliver exceptional results. Our services include demand writing, case management, marketing, operations support, and more. We are seeking an experienced Personal Injury Intake Manager to lead and optimize the intake process for our law firm clients, ensuring a seamless and professional experience for prospective clients.

Position Overview:

The Personal Injury Intake Manager will oversee the client intake process, from initial inquiry to case assignment, ensuring accuracy, efficiency, and exceptional service. This role requires a deep understanding of personal injury law, strong leadership skills, and the ability to manage a team effectively.

Key Responsibilities:

• Lead and manage the intake team to ensure all client inquiries are handled professionally and efficiently.
• Develop and implement processes and workflows to optimize the intake process for personal injury cases.
• Ensure accurate documentation and data entry for all prospective client information in case management systems.
• Review and evaluate potential cases to determine eligibility and viability based on established criteria.
• Collaborate with attorneys and case managers to facilitate the seamless transition of new cases.
• Monitor and analyze intake metrics, such as conversion rates and response times, and implement improvements as needed.
• Train and mentor intake staff to maintain high standards of professionalism and customer service.
• Handle escalated client inquiries and ensure all issues are resolved promptly and satisfactorily.
• Stay up-to-date on personal injury laws and regulations to ensure compliance throughout the intake process.

Qualifications:

• Minimum of 3+ years of experience in a personal injury law firm, with at least 1+ year in an intake or leadership role.
• Strong understanding of personal injury case types and legal terminology.
• Excellent communication and interpersonal skills, with the ability to connect with clients in a compassionate and professional manner.
• Proven leadership and team management experience.
• Proficiency in case management systems and CRM tools; experience with [specific systems, e.g., Clio, Litify, etc.] is a plus.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Bilingual skills (Spanish/English) is required.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career advancement.
• A collaborative and supportive work environment.