Personal Lines Insurance Account Manager

ONSITE Position - may become hybrid after 90 days.

IMPORTANT: All candidates must complete the Culture Index. This is a very short survey with no right or wrong answers. Candidates that do not complete the Culture Index will not be reviewed. Here is the link to the survey: https://go.cultureindex.com/p/nZKJnaV4KmUMv6.

Texan Insurance Benefits: At Texan Insurance, we prioritize the well-being and growth of our team members. We offer a comprehensive benefits package that includes competitive health, dental, and vision insurance, a 401(k) retirement plan with company matching, generous paid time off, and flexible work arrangements. Employees also enjoy opportunities for professional development, including ongoing training and support for certifications. Our collaborative and supportive work environment fosters a strong sense of community, empowering you to thrive both personally and professionally. Join us and be part of a team that values your success and invests in your future!

About the Role

The Personal Lines Account Manager is responsible for managing a portfolio of personal insurance clients, providing exceptional customer service, and ensuring the retention and growth of accounts. This role involves daily interaction with clients, insurance carriers, and internal teams to address policy inquiries, process renewals, handle claims, and cross-sell additional coverage. The ideal candidate will have a strong knowledge of personal insurance products, excellent communication skills, and the ability to build long-term client relationships.

Essential Duties and Responsibilities

• Ability to work in a high paced call queue.

• Serves as direct point of contact to handle client issues, concerns and provides appropriate solutions and alternatives to ensure “one call resolution”.

• Generates cross sales and asks for referrals to grow agency’s client base.

• Maintains client retention by researching and resolving problems, reviewing accounts regularly with clients, and recommending coverage enhancements or modifications to better protect clients and their assets.

• Maintains and grows knowledge in all personal lines of insurance including home, auto, flood and umbrella insurance.

• Prepares and processes quotes, applications, endorsements, payments, and inquiries in line with company and carrier policies and procedures.

• Assesses client needs and reviews renewals annually, identifying coverage gaps to mitigate client’s risk exposure.

• Responds to client inquiries and requests related to insurance products promptly.

• Researches and resolves complex customer service issues, making recommendations to place coverage.

• Determines client needs by analyzing current coverages and ascertaining long-term needs and potential coverage gaps.

Desired Outcomes

Satisfactorily meet established KPIs.

All suspenses are current.

Meet Retention goal [individual/team].

Timely Renewal Outreach.

Passing Market Knowledge Assessments.

Employment & Educational Experience

• Education: Associate degree or bachelor's degree in a related field preferred.

• Experience: 2+ years [Independent Agency] or 5+ years [Captive Agency] of experience in personal lines insurance account management or customer service. Experience with home, auto, and other personal insurance products is essential.

• Technical Skills: Proficiency in Microsoft Office and experience with insurance agency management systems (e.g., Applied Epic, AMS 360).

• Soft Skills: Strong interpersonal skills, excellent written and verbal communication, attention to detail, and the ability to multitask in a fast-paced environment.

Certificates, Licenses, Registrations, and/or Specialize Required

Active and valid Property and Casual Insurance License.

The above job description is not intended to include all responsibilities, skills, efforts, or working conditions associated with this position, nor should it be construed as exhaustive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Furthermore, this document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for employee to perform as the Company may deem appropriate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this position.