Platform Operations Associate

Full Time • Austin, TX, United States of America

56,795 - 71,916 (Yearly) Added 1 week, 1 day ago

Summary

LOCATION

Hybrid position with flexibility in remote working arrangements.

QUALIFICATIONS

Bachelor's degree required, 1-2 years of experience in e-commerce, digital marketing, or digital publishing, proficiency in content management systems, strong analytical and problem-solving skills, and experience with GSuite and Tableau preferred.

RESPONSIBILITIES

Assist in managing digital savings platforms, complete inbound requests, develop content optimization strategies, collaborate with Product and Engineering teams on product launches, train teams, document workflows, and analyze KPIs for content performance.

INDUSTRY

E-commerce and Digital Marketing

SHORT DESCRIPTION

Seeking a Platform Operations Associate to optimize user experience across digital savings properties, ensuring efficient operations and collaboration across teams to enhance platforms.

Ziff Davis Shopping helps millions of shoppers discover and save, delivering exceptional consumer and merchant-advertiser experiences across a portfolio of leading mobile and ecommerce brands. Our domestic brands include RetailMeNot, Offers.com, Blackfriday.com, TechBargains and more. We also run the leading Cash Back, Reward and Coupon codes brands in the UK (Voucher Codes).

About The Role:

Ziff Davis Shopping is looking for a Platform Operations Associate who will assist the Platform Operations team in running multiple digital savings properties, including RetailMeNot.com and Offers.com. We are seeking a self starter who is passionate about the online shopping space and knows how to optimize the user experience. You will demonstrate impressive attention to detail, an aptitude to learn quickly and a strong desire to optimize systems and processes.

What You’ll Do - Responsibilities:

Complete inbound requests related to offer and merchant maintenance, using multiple content management systems and databases
Assist in developing content optimization strategies and processes that align with business objectives
Maintain and manage backend systems that power commerce on multiple platforms
Work with Product team to identify bugs and areas for improvement for those platforms
Work with Product and Engineering teams to define and launch new products and platforms
Assist in training, monitoring and coaching both onshore and offshore teams on new and existing processes and platforms
Document, organize, and facilitate feedback from across multiple teams, including Merchandising, Product, SEO and Sales
Measure and report on KPIs related to content and tactical performance
Analyze workflows and recommend improvements to team leads
Document workflow processes to maintain an up-to-date operations wiki
Ad hoc cross functional projects
Support merchant affiliate link management and maintenance across multiple business units

Who You Are - Preferred Qualifications:

Bachelor’s Degree required
Minimum of 1 - 2 years experience in e-commerce, digital marketing, or digital publishing
Comfortable working in multiple content management systems and platforms
A demonstrated interest in content management systems and databases that drive actionable feedback for operational improvements
Ability to manage and prioritize multiple projects simultaneously without sacrificing quality
Comfortable with change and ambiguity and willing to embrace it as exciting opportunity
Creative critical thinker and problem solver
Keen attention to detail
Strong analytical and problem solving skills
Excellent written and verbal communication skills
Business knowledge of retail concepts and metrics
Experienced with GSuite, Word, PowerPoint and Excel (formulas, pivot tables)
Experience with Tableau or similar reporting databases
Affiliate marketing, Salesforce and JIRA experience are a plus
Experience helping others learn new concepts

We Offer Great Benefits:

Company-sponsored medical, dental, and vision insurance (including domestic partner coverage) + pet insurance
Flexible Vacation / Paid Time Off
Charitable Giving Programs that include Paid Time off to volunteer and donation match
Family Planning Programs like MAVEN Fertility Concierge
Pregnancy and Paid Parental Leave (up to 16 weeks)
401K savings plan with employer match
Employee stock purchase program (ESPP)
Wellness Programs: Gym reimbursement, Lose It! and Calm subscriptions
Hybrid, Remote and Flexible work arrangements
Diverse and inclusive employee resource groups where you can collaborate with teams across the company while making an impact in the areas that most excite you!

U.S. Equal Employment Opportunity/Affirmative Action Information

Individuals seeking employment at Ziff Davis are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You are being given the opportunity to provide the following information in order to help us align with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Ziff Davis Shopping is a business unit within TSE. A division of Ziff Davis, Inc.

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