Player Development Manager

We are seeking a dedicated Player Development Manager to lead and oversee the Player Development team and Rewards Club. In this role, you will be responsible for overseeing player tracking, recruitment, retention, and reactivation of high-end guests, ensuring superior service and engagement. You will also manage the execution of guest rewards programs, promotions, and special events that enhance the overall casino experience for VIP and high-value players.

Key Responsibilities

• Develop and implement strategies for the Player Development program, focusing on sustainable guest acquisition, retention, and reactivation for the high-end segment.
• Oversee the execution of both gaming and non-gaming promotions, including VIP events and special promotions.
• Manage and maintain all casino marketing systems to ensure the accuracy and integrity of guest offers and data.
• Provide leadership to Player Rewards Club Supervisors and Representatives, ensuring efficient, friendly, and accurate guest service at the best possible cost.
• Supervise Player Development Casino Hosts, setting clear goals, targets, and assignments, and regularly evaluating performance.
• Oversee guest assignments to hosts, conduct daily and weekly complimentary analysis, and manage hotel room blocks for player development purposes.
• Lead the hiring, training, coaching, and overall direction of the Player Development and Rewards Club teams, fostering a high-performance environment.

• Bachelor’s degree in Business Administration, Marketing, or a related field, with a minimum of three (3) years of relevant experience in the gaming, hospitality, sales, or marketing industry. Any combination of education and/or relevant experience totaling seven (7) years may also be considered.
• Proficient in Customer Relationship Management (CRM) systems and player-tracking systems.
• Supervisory experience in player development or high-end guest service roles is preferred.
• Executive Casino Hosts with supervisory experience are encouraged to apply.
• Must pass a pre-employment background check.

Why Join Us:

Explore career growth opportunities and excellent benefits. Discover more about our comprehensive benefits package and the advantages of joining our team at Little Creek Careers Page.

About Little Creek Casino Resort:

At Little Creek, we foster a culture of excellence where every team member contributes to creating exceptional guest experiences. We are committed to diversity and equal opportunity employment, valuing all individuals regardless of race, color, religion, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.