Product Acceptance Tester Ii

• Conduct thorough product tests to ensure they meet both business requirements and customer expectations
• Review product features and functionality from a business perspective, focusing on whether the product solves the right problems for the customer
• Work with the QA team to develop simple, easy-to-follow test cases and plans to ensure product performance aligns with business goals
• Collaborate with product managers, marketing teams, and other business stakeholders to gather insights on product functionality, ensuring alignment between business objectives and technical execution
• Communicate feedback and testing results clearly to non-technical stakeholders, helping them understand product readiness for market
• Serve as a bridge between business teams and IT, ensuring that the customer experience remains a top priority during product development
• Test products from the customer’s perspective, identifying areas for improvement that will enhance the overall user experience
• Provide actionable feedback to product teams on customer-facing features, focusing on ease of use and functionality that aligns with customer needs
• Champion the voice of the customer during the product testing phase, ensuring that product features deliver real value
• Identify product issues that could impact the customer experience, such as usability challenges, performance problems, or feature gaps
• Collaborate with product and development teams to prioritize issues, focusing on those with the greatest business impact
• Ensure that defects and issues are documented clearly and effectively for both technical and business audiences
• Continuously seek to improve product testing processes by suggesting business-focused test approaches that reduce time to market without compromising quality
• Keep up to date with new product developments and market trends, ensuring that testing remains relevant and aligned with business strategies

• Business Mindset: Ability to approach product testing with a business and customer-first mentality, ensuring that products align with overall business objectives and customer satisfaction
• Communication: Strong verbal and written communication skills, with the ability to clearly convey findings and feedback to non-technical stakeholders, including product managers, marketing teams, and business leaders
• Collaboration: Experience working in cross-functional teams, with a focus on building strong relationships between business and technical departments
• Analytical Thinking: Ability to analyze product functionality from a user’s perspective, identifying gaps that could impact product success in the market
• Attention to Detail: Strong attention to detail, ensuring that all aspects of the product are thoroughly tested for both functionality and customer appeal

Preferred Qualifications:

• 2+ years of experience in a product and/or acceptance testing role focused on product delivery and customer experience
• Strong understanding of business processes and how products are used to achieve business goals
• Experience in customer feedback, market research, or product marketing is a plus
• Familiarity with product life-cycle management and understanding of business metrics like customer satisfaction and retention

• Customer Impact: Play a pivotal role in delivering products that enhance customer satisfaction and drive business growth
• Collaborative Environment: Work alongside diverse teams that include business leaders, marketers, and product managers, in an environment that values open communication and collaboration
• Professional Growth: Opportunities to gain deep insight into the product development lifecycle and build a strong foundation in both product management and customer experience